Budget Blinds of Tempe & Central Phoenix

Horrible customer service. We purchased shades from them a little over year ago. After a couple of cords broke, I attempted by phone and by e-mail to get resolution for almost 6 months. I still have not had resolution and fix the blinds on my own. Great lip service but absolutely no follow-through. I would definitely recommend a different company.
Jun 6th, 2021

Recommend looking elsewhere. My son was home all day and nobody showed up...nobody called him. I have emails confirming the date and time. I also emailed asking for a later time, if possible, and you never replied to that email or several others.
Jan 31st, 2021

Ken is super meticulous and detailed. Our blinds looked great! We will use them for our next house as well :)
Jun 14th, 2020

Hi Ken and Suzanne! Just wanted to let you know how pleased we are with the patio blinds you installed. While we weren’t there to enjoy them this spring, we made a quick trip to Phoenix this past week to take care of some things (I know, crazy, right?) and got to see them first hand. They are beautiful and really make a difference in the amount of sunlight coming into the house. We will truly enjoy them this winter! Thanks again, Felicia and Tom Kirven
Jun 10th, 2020

10/10 do NOT recommend- worst service ever. First Ken messed up the order, then they scheduled and canceled and rescheduled the install. No one wore protective equipment around me or my newborn baby and we are both immune compromised. I even offered to provide Ken with a mask, gloves, and booties and he still refused saying he sanitizer his hands. We had to sleep for a month in a bright bedroom at night because we didn't get the blackout shades we ordered. Here's the email Ken sent me this week- lacking, unprofessional and defensive. Not how I'd treat a customer who just spent $4200 on your business in a time like this. FAIL- get your blinds from someone who KNOWS what they are doing and can keep track of their business. Sarah, Here is the Email string from where I have been sending you the original invoice. It appears that there was a mistake in the email address. I have been to your home multiple times. I did come replace the shades that the vendor sent incorrectly. I felt like you were happy with the products, the choices and the configuration and the Discount I applied to get the specialty 9 panel window done in a very creative and functional way. I did not hear anything at that time that you had not received the original invoice. We spoke several times during that process and did not hear anything about that. Had I know I would have verified the email address and made sure you got it. As far as the doors, Yes, I am Human and do loose track of things from time to time. I would hope that the attention to getting your replacement shades and working with you to get them installed during the Beginning days of the Covid situation would say that I do care about customer service. I also feel it is a little unfair to bring this up after 4-5 weeks of not hearing anything and when I can not get your answers right away because I am in a Van all day with customers and can only look into these items at night when I get home. I am sorry that I the original invoice was going to an incorrect email address. I am sorry that after coming back out to correct the wrong shades that I accidentally forgot to send a quote for the products you chose not do the first time I came out. I am puzzled what your complaint to every source you can find would be. I provided you very good pricing for product you really liked, I provided a unique solution for a unusual window that you were also happy with. I quickly correct a vendor error. But I did forget to get you a quote while the Covid Virus began effecting virtually all aspects of our business. I am sorry to hear that you are so unhappy and I would be happy to try to resolve this if you would like.
May 20th, 2020