Penguin Air, Plumbing & Electrical

We've had some great experiences with various companies throughout the years, and we’ve also experienced some not so great interactions with companies, too. most recently, we had a very bad experience with a local company that was pushy to sell us a new unit, and had to come out twice to fix something they mishandled. Penguin Air really turned that around for my family, today. We had a FANTASTIC experience, where Jimmy went ABOVE and BEYOND to listen to our situation and assess the various potential problems and the appropriate solutions. He was ready to take it step by step and not leave us doom spiraling after every check in, but simply assuaged any concerns we may have had with solutions. We're *incredibly grateful* for Jimmy’s ability to save us from a potentially deadly season. We were able to get everything taken care of for our immediate and unique needs. We are grateful for you, Jimmy! You are an asset to your team at Penguin Air. Services: Leak investigation and repair, AC maintenance, AC repair
May 4th, 2021

After I call them back they understand and solve my problem thanks good costumer service thanks
Dec 28th, 2020

I understand there are costs to running a business and you most certainly have to pay for expertise. The technician was very efficient and had the heat pump problem solved in less than 10 minutes. My complaint is not with the service itself but the amount of money they make within 10 minutes time. The technician replaced a bad capacitor. I had a coupon for a free service call and still the 10 minutes labor and the capacitor cost $280. The capacitor is available on Amazon and many other sites for less than $20. If I had not had the coupon they would have charged me $358. That explains how they’re able to advertise so heavily on TV and own a helicopter used by the local TV station. Again, the expertise of the technician is not being questioned. I would highly recommend using another air-conditioning contractor. I’m not sure if these prices are industrywide, but they are predatory in my opinion. Technicians are busy this time of year due to the record heat, and a customer is left with a few options. Penguin air understands this and charges an exorbitant amount of money. I can only imagine how much money each technician makes for the company on a daily basis. Join me in boycotting such a ruthless business.
Dec 14th, 2020

Justin was great! We were purchasing a home and needed an inspection quickly on the HVAC unit. Penguin showed up the next day and did a thorough inspection of the 24 year old unit. I highly recommend Penguin!
Jul 22nd, 2020

Brian was great! He worked around my little one's nap and didn't try to upsell anything I didn't need. Highly recommend their monthly membership and labor warranty.
Jul 13th, 2020