Regus - Arizona, Scottsdale - Scottsdale Financial C

My home office is in Tulsa @ Regus Memorial Place. I was in Scottsdale on business and booked a boardroom at this location. The staff went above and beyond to accommodate every need we had. We definitely use them again when in the area.
Dec 7th, 2021

Parking was an issue, parking was not clearly defined
May 5th, 2021

Jan 6th, 2020

Nice building and waiting room but needs better parking oversight. Limited handicapped spaces and each one had a car in its space with not one handicapped placard in sight. My mom was handicapped so I am observant to parking availability.
Oct 4th, 2019

I want to start by saying my review is in no way a reflection of the staff that runs this particular location. This review is based on my experience with this organization as a whole, mainly their customer support team. I've had the absolute worst experience with the billing department of Regus. The horribleness all started when I first signed the agreement online and it's supposed to take you to a payment page. Their website errored causing the entire process to fail. You submit a customer help desk request and it took them literally well over a week to even respond. Their website and apps are glitchy and their contracts and deposits are ambiguous. They require you to cancel your contact on the website, what they don't tell you is that the website doesn't allow you to cancel. I tried to cancel my contact and it wouldn't allow me to. I opened a help desk request and received ZERO response. I opened another help desk request and finally a week later they got back to me and tell me that I have to pay for next month even though I won't be at that location. I moved in on February 26th, I had two days to cancel and the website wouldn't let me. Now I have to pay over $800 for empty office for a month even though I just signed a 1-year agreement for another location in San Diego. They claim to be the founders of flexible office space yet they aren't flexible in the least. I just signed a 1-year agreement with them for another location in San Diego. They're forcing me to pay for two offices in two locations because I couldn't submit a cancellation within 2 days on their terrible website. How is that flexible? I worked in commercial property management for over 10 years, I understand contracts, deposits, and requirements to manage a commercial space. This organization, however, doesn't have the slightest clue how to offer even the most basic customer service to their tenants. You're supposed to be able to manage your contract online, yet when you click on your agreement (aka lease) in the website, it is a one-page document that does not list your deposit amounts, only very basic details. My recommendation is to avoid this place at all costs. There are plenty of alternative flexible office spaces out there with much better customer support and options. I've been a member of several such organizations and this is the only organization I've ever had this many issues with.
Nov 23rd, 2019