Choice Hotels International

Ocean City--MD I wish I could have given this a better review but our first room was full of musty odor and stains. The second room was better but once we got settled we noticed that the pillows and sheets were stained. My kids have allergies and they immediately started sneezing. We did complain and housekeeping sent new sheets, etc. but those weren't clean either. My husband and I ended up going to the local Walmart to purchase fresh linens. We washed the dirty hotel sheets but it seemed like the stains were embedded. 2nd room was full of dust and that is where my kids were staying and had trouble breathing. Upon checkout, I went to the front desk to express my experience and the front desk manager said that the general manager would be in on Monday and I could send over any pictures and he would address my concerns. I did email my complaint along with the photos to the general manager. He (Mark Elman) contacted me via email and said that he would credit my stay partially and thanked me for pointing out my concerns. He noted that I should also contact the 3rd party booking company (Agoda) as they are slow to process refunds. Fast forward to August two weeks ago –I sent an email to Mr. Mark Elman (General Manager of Clarion Hotel/Marigot Beach Suites) to check the status of the refund request and he informed me that he submitted the request for the partial refund on July 27. He suggested I follow up with Agoda and if they had any issues to call him. I did follow up with Agoda and spoke to their representative (Rhea) and she could find no request for refund. She placed me on hold and did a deeper search, got a supervisor and still nothing. She then called the hotel but the general manager (Mr. Elman) was not in and the front desk manager had no information on my booking refund request. She told me she left a message and as soon as Mr. Elman got in touch with them that they would contact me. Since then, I have emailed Mr. Elman 2x with no response and emailed the general Clarion hotel corporate office as well as called with no success. I really enjoyed my stay in OCMD with my family (outside of the hotel experience). I wish I could say I would return to the Marigot (especially since this was my 2nd time there). However, I seriously doubt I would return if rooms are as dirty as they were and the communication when it comes to refunds falls on deaf ears. I was hopeful at the beginning when Mr. Elman was responsive but now I am disappointed that he has not responded or anyone from the hotel for that matter. I will keep reaching out though. Just beware if you are looking at this hotel—snap pics and take your complaints to them immediately and if you book through a 3rd party like I did be sure to contact them as well with the complaint. Still waiting on refund. #disappointed Hope this review helps.
Sep 19th, 2021

May 17th, 2021

𝕋𝕪𝕡𝕖: ℙ𝕦𝕓𝕝𝕚𝕔 𝕋𝕣𝕒𝕕𝕖𝕕 𝕒𝕤: ℕ𝕐𝕊𝔼: ℂℍℍ 𝕊&ℙ 𝟜𝟘𝟘 ℂ𝕠𝕞𝕡𝕠𝕟𝕖𝕟𝕥 ℝ𝕦𝕤𝕤𝕖𝕝𝕝 𝟙𝟘𝟘𝟘 ℂ𝕠𝕞𝕡𝕠𝕟𝕖𝕟𝕥 𝕀𝕟𝕕𝕦𝕤𝕥𝕣𝕪 ℍ𝕠𝕤𝕡𝕚𝕥𝕒𝕝𝕚𝕥𝕪 𝔽𝕣𝕒𝕟𝕔𝕙𝕚𝕤𝕚𝕟𝕘 𝔽𝕠𝕦𝕟𝕕𝕖𝕕: 𝟙𝟡𝟛𝟡; 𝟠𝟚 𝕪𝕖𝕒𝕣𝕤 𝕒𝕘𝕠ℍ𝕖𝕒𝕕𝕢𝕦𝕒𝕣𝕥𝕖𝕣𝕤: ℝ𝕠𝕔𝕜𝕧𝕚𝕝𝕝𝕖, 𝕄𝕒𝕣𝕪𝕝𝕒𝕟𝕕, 𝕌𝕟𝕚𝕥𝕖𝕕 𝕊𝕥𝕒𝕥𝕖𝕤 ℕ𝕦𝕞𝕓𝕖𝕣 𝕠𝕗 𝕝𝕠𝕔𝕒𝕥𝕚𝕠𝕟𝕤: 𝕀𝕟𝕔𝕣𝕖𝕒𝕤𝕖 𝟟,𝟙𝟙𝟠 (𝕁𝕦𝕟𝕖 𝟛𝟘, 𝟚𝟘𝟚𝟘)[𝟙][𝟚] 𝔸𝕣𝕖𝕒 𝕤𝕖𝕣𝕧𝕖𝕕: 𝕎𝕠𝕣𝕝𝕕𝕨𝕚𝕕𝕖 𝕂𝕖𝕪 𝕡𝕖𝕠𝕡𝕝𝕖: ℙ𝕒𝕥 ℙ𝕒𝕔𝕚𝕠𝕦𝕤 (𝕡𝕣𝕖𝕤𝕚𝕕𝕖𝕟𝕥 𝕒𝕟𝕕​ ℂ𝔼𝕆) 𝕊𝕥𝕖𝕨𝕒𝕣𝕥 𝕎. 𝔹𝕒𝕚𝕟𝕦𝕞 𝕁𝕣.​ (𝕔𝕙𝕒𝕚𝕣𝕞𝕒𝕟) 𝔻𝕠𝕞 𝔻𝕣𝕒𝕘𝕚𝕤𝕚𝕔𝕙 (ℂ𝔽𝕆) 𝔹𝕣𝕒𝕟𝕕𝕤: 𝔸𝕤𝕔𝕖𝕟𝕕 ℍ𝕠𝕥𝕖𝕝 ℂ𝕠𝕝𝕝𝕖𝕔𝕥𝕚𝕠𝕟ℂ𝕒𝕞𝕓𝕣𝕚𝕒 ℍ𝕠𝕥𝕖𝕝𝕤ℂ𝕠𝕞𝕗𝕠𝕣𝕥𝕊𝕝𝕖𝕖𝕡 𝕀𝕟𝕟ℚ𝕦𝕒𝕝𝕚𝕥𝕪 𝕀𝕟𝕟ℂ𝕝𝕒𝕣𝕚𝕠𝕟𝕄𝕒𝕚𝕟𝕊𝕥𝕒𝕪 𝕊𝕦𝕚𝕥𝕖𝕤𝕎𝕠𝕠𝕕𝕊𝕡𝕣𝕚𝕟𝕘 𝕊𝕦𝕚𝕥𝕖𝕤𝕊𝕦𝕓𝕦𝕣𝕓𝕒𝕟 𝔼𝕩𝕥𝕖𝕟𝕕𝕖𝕕 𝕊𝕥𝕒𝕪 ℍ𝕠𝕥𝕖𝕝𝔼𝕔𝕠𝕟𝕠 𝕃𝕠𝕕𝕘𝕖ℝ𝕠𝕕𝕖𝕨𝕒𝕪 𝕀𝕟𝕟𝕍𝕒𝕔𝕒𝕥𝕚𝕠𝕟 ℝ𝕖𝕟𝕥𝕒𝕝𝕤 𝕓𝕪 ℂ𝕙𝕠𝕚𝕔𝕖 ℍ𝕠𝕥𝕖𝕝𝕤 ℝ𝕖𝕧𝕖𝕟𝕦𝕖: 𝕌𝕊$𝟙.𝟘𝟜 𝕓𝕚𝕝𝕝𝕚𝕠𝕟 (𝟚𝟘𝟙𝟠)[𝟛] ℕ𝕖𝕥 𝕚𝕟𝕔𝕠𝕞𝕖: 𝕌𝕊$𝟙𝟙𝟜.𝟡 𝕞𝕚𝕝𝕝𝕚𝕠𝕟 (𝟚𝟘𝟙𝟟) ℕ𝕦𝕞𝕓𝕖𝕣 𝕠𝕗 𝕖𝕞𝕡𝕝𝕠𝕪𝕖𝕖𝕤: 𝟙,𝟡𝟠𝟟 (𝕘𝕝𝕠𝕓𝕒𝕝 𝕠𝕡𝕖𝕣𝕒𝕥𝕚𝕠𝕟𝕤) 𝕎𝕖𝕓𝕤𝕚𝕥𝕖 𝕨𝕨𝕨.𝕔𝕙𝕠𝕚𝕔𝕖𝕙𝕠𝕥𝕖𝕝𝕤.𝕔𝕠𝕞 👇😎🥃.
Jan 15th, 2021

My son moved to Phoenix AZ for work he is an essential worker the staff was rude and prejudice he works for 10-12 hours a day never disrespectful but all of a sudden they would not allow him to check in stating the policy of the hotel is that after you have stayed with them for more than 7 days you are not allowed to check back in for 72 hours he has been at this hotel for 3 weeks never mentioned the policy I have stayed with Choice hotels most of my career since I travel for work never heard of this policy but I will be changing the preferred hotel for the company I work for and we will never give Choice Hotels our business again
Dec 17th, 2020

My family and I stayed at WoodSpring suites for an extended period of time. Our stay was horrible. The manager named Cristen and the General Manager Tarell made up a story that I did not pay for the internet. They locked me and my family out of the room. My toy poodle dog was in the room. The managers told me that I would not be able to get my dog until I pay for Internet fees that I did not owe. I called the company that’s over the Internet for woods springs. They confirmed that I paid for the service. Then the two managers said because I called the police that I had to leave the premises I only called the police for my dog to be release. My dog that they were holding captive and the two managers told me I can only get him if I paid 40.00 dollars. I will be holding Woodspring Suites responsible for any items that I’m missing . I will also be holding them responsible for any items that are damaged . We have paid Woodspring suites a total of 13,016.05 . My family and I have always paid in a timely manner.
Oct 23rd, 2020