National Bank of Arizona

I called last Friday morning to ask about the SBA loan programs. I spoke to a young male banker who was very condescending for no reason and then places me on hold for a few minutes then picks up the phone and immediately hangs up on me. Classless and unprofessional. I would never do business with a bank that treats their prospective clients like that. I called back and explained my story to a female banker who answered and she was very professional and apologetic about her rude coworker. The woman I spoke to was friendly and had customer service skills. But the damage was already done. I would not take my multi million dollar real estate portfolio here.
Dec 17th, 2020

Came in to close an account and the experience was great. Greeted immediately and offered water. Kim Petrotto was the nicest woman I have ever come across. She was having computer problems and kept apologizing to us. Luckily we weren't in a rush. Thank you so much Kim for such a positive experience.
Mar 14th, 2020