Penske Automotive Group, Inc

Vehicle looked like new when picked up. Paint color was perfect match and with the lifetime guarantee you cannot go wrong. Highly recommend to anyone whe wants their Vehicle fixed correctly.
Apr 6th, 2024

The saving grace of my whole experience was Maggie. Anthony was awesome as well but Maggie talked me off a frustration ledge 1000 times due to parts being on back order and things being delayed. Both employees deserve recognition and others should learn how to treat customers from them.
Apr 1st, 2024

This was my first accident and they insurance company was as horrible as they could've been. My service coordinator Rudy was the best he made the decision that my car was unsafe spoke with the claims person and made sure my kids and I got an amazing rental for the whole time my car was in shop. When the insurance company didn't want to pay for no more than two days. They did a great job on all the repairs and had my car back in no time. We recommend Rudy and Penske Collision proudly and confidently. Thank you for making a bad situation a wonderful experience.
Mar 30th, 2024

Mar 28th, 2024

Unusual situation car bought at Penske dealer in Texas Received with damage. Worked with Texas dealer and Penske collision for repairs Bill the estimator was fine. Appointments made was told two weeks for job. The job was to be paid for by Penske dealer in Texas. Bill got it all set up. approximately $5,000 estimate.I drop of car off in Scottsdale check in guy says cant take it without my credit card. I explain the situation he says hell check with Bill. Ok good to go. Car goes to Luis in collision center, he says they cant take the car without my credit card. Here we go again! Nobody talks to each other! Luis has car a week, then come back and says the work will be about $10,000. It took a week to tell me that! What I say this was all set up, just go back to original estimate and do whats on there.car takes another two and a half weeks. I had to rent a car for 23 days which originally was supposed to be 14. Poor communication throughout and felt that BMW was trying to bilk me for more money. Certainly cost me more for a rental So no I cannot recommend you guys
Apr 4th, 2024