Arizona Fire & Water Restoration

Worst place ever. Do not bother with them. They don't return phone calls. Did not even show up for the appointment. Not going to call them back again. What's the point? Seriously! Service: Mold cleaning
Dec 17th, 2022

I waited almost 2 years to review this company. It was the most stressful aggravation I have ever experienced. We had a significant flood in our kitchen which was a total loss along with damage in the garage from the water. The clean up was fine, and when I was approached for them to do the restoration, I agreed. That was a horrible mistake. They do not answer the phone when you call, having an outside service to leave messages, which were never returned. Granted, it was during the time of Covid, but the workman ship was sloppy. They abandoned the job for a month, I was told their employees left since the company was so poorly run. They had a difficult time finding contractors. Most of which were subs. They never cleaned up after leaving each day , all the trash from the kitchen was left on our polish marbel floors. My husband and I spent many days cleaning after them .They damage our floors , dragging the appliances to the living room, with no protection.  They also left wood glue dripping on a piece furniture and damaging it completely. The garage was a heap of a mess with our new washer and dryer put there unprotected with construction material piled on top. I could go on, but I'm sure whoever is reading this, gets an idea how irresponsible they were with a total lack of respect they had for the homeowners and their home. I was able to finally able to settle with Lyle the owner in the end , apparently he had no clue what was going on or did not care. It was a mess and had I read the reviews I would have not used them .I do not recommend , in fact if your insurance agents recommend them , do not use. I hope this helps someone looking to use them , RUN!
Oct 14th, 2022

Oct 26th, 2021

May 17th, 2021

We were strung along for 3 months with very little to no communication. We were lied to about a permit delay (was never actually requested). They sent paperwork asking for payment because admin thought the project was almost complete and work still hasn't been started. Today we received a call that the foreman quit "awhile" ago and they can't do the work. They blamed COVID, but COVID doesn't mean you can't be honest and return a phone call. Zero follow through, zero transparency- many unreturned calls and not one minute of work on the house. Service: Fire damage cleanup & repair
Jan 2nd, 2021