POOPY DOO- Dog Waste Professionals (Pooper Scooper, Dog Poop Pick Up, Dog Waste Removal)

Just say "no" to Poopy Doo! They took our money to install a Dog Waste Station in our community, and nearly a year later after cashing the check there has been no further action or installation. Poopy Doo does not return emails or telephone calls despite repeated attempts over the course of the year. We had done prior business with them, and realized we missed an area that needed coverage with another station. We reached out because of the past experience--what a mistake.Save yourself the money and go somewhere else. If it was possible to give them a zero rating, I would. Extremely poor customer service.
Mar 8th, 2023

I contacted Poopy Do regarding service in July 2022. Service started either end of July or beginning of August. For at least the first month I can say they were coming out as scheduled, as I checked my dog run regularly. However, in November, my housemate notified me that it looked like the dog run area had not been cleaned recently. I went out to take a look, and it did appear to me that there was more waste than would accumulate from my one Chihuahua in a week.I cleaned up a bit and  decided to give it a couple of weeks; with holidays I thought perhaps services might have gotten delayed.However, by mid-December, it still appeared that I was not receiving service. I emailed the company at the email address listed on their site on December 17. I did not receive a response. 2 weeks later I checked and the dog run was still filthy. I tried to call them and no matter the time of day, I just get asked to leave a voice mail (I believe the mailbox was full) or "sent to a representative" and then disconnected from the call.I emailed again on December 26, asking for a refund for 3-4 weeks' worth of service fees, a confirmation of cancellation of service, and a confirmation that no further funds would be withdraw.I did not receive a reply, and charges continued to my card.At this point, I wrote my initial Yelp review and filed a complaint with the BBB. The BBB closed the complaint, stating they never received a response from the company.One of these two finally triggered a response from them, however.Please note that items in quotes below are taken directly from the email communications I received from their public email address, [email protected]:The header of the email read "Official Notification to Cease Desist & Remove All Social Media Reviews Posts & Complaints per Libel Slander Defamation Harassment & Extortion Agreement Terms"They claimed that the photos that I provided to the BBB were fraudulent and were "from many months ago." The two photos that I sent with my complaint are still on my phone, and were dated in November (when I was first alerted to the problem) and December 2022.They demanded that I remove all negative complaints by 9pm that day (January 12), and (not or, but AND) agreed to an "upfront $350 Admin Processing Fee". A refusal or failure to do so would be considered "agreement to FULL Financial responsibility, including...an upfront $350 Legal Processing Fee plus a $25 Daily Verification Service Fee until it [the reviews] is removed. They stated that any disputes or chargebacks initiated with my bank or the card processing center would result in a "$50 Credit Card Dispute Processing Fee".Lastly, they stated that a failure to do so would be sent to their attorney and that "any unpaid fees plus interest will be added as an additional lien on any and all properties, vehicles, boats, etc. (owned, rented, leased, etc.) as well as will be reported to all three credit bureaus (Equifax, Transunion and Equifax) and released to our Collection Agencies for collection as current and/or new addresses are transferable."I replied to this message. I offered my opinion on the company's statements, and reiterated that they confirm cancellation of my account and that no further funds would be withdrawn from my card.The following day, after "speaking with counsel", they claimed that what I was doing was "extortion and unlawful", but that were advised to make a one time settlement offer. The terms of that offer were:"1. Immediately Remove All Reviews Posts published on any medium and platform 2. Withdraw in its entirety your BBB Complaint and any other complaint(s) thereof3. All has been resolved satisfactorily and that no further action of any type is needed or will be taken (including by not limited to social media and so on)4. Send Email verifying all has been done 5. Amicably both go our separate way agreeing not to bad mouth each other in any form"This was sent to me on Friday, January 13, and received around 2:38 PM MST. They requested that I reply to this by 5:00 PM the same day.Given that this could, according to their own statements, result in a potential lawsuit with me as defendant, I responded and let them know that I would review the offer, and that I would not be able to respond before the requested deadline as I also wanted the offer reviewed by legal counsel.That occurred today. Based on advice from my phone consultation with an attorney, I will not be accepting the offer.Nor will I be removing my review, as I believe wholly that what I have laid out here is truthful to the best of my knowledge, and a large portion of it simply restates the company's own communications to me. If those terms are taken as a negative by the reader, know that you are just reading what the company's policies are, in their own words.
Dec 25th, 2022

On many occasions, the service just did not show. We have tried to cancel a number of times and they continue to charge our card. Even those times were the young man showed up the work that was performed was subpar. I would not hire this company.
Dec 8th, 2022

Carl at Poopy Doo is amazing. We have the ultimate scoop package and its well worth the price. Theres a reason why they are Best in the Valley for the last 4 consecutive years. Would highly recommend!
Nov 25th, 2022

Great job!! Service: Yard debris removal
Nov 15th, 2022