day and night medical transport

Oct 3rd, 2021

The last week they had me scheduled but there dispatcher assigned my pick up to a person that wasn’t even working that day. Tried to call and no answer but there was a voicemail on all contact numbers that made no sense and no forwarding number to speak to a live person. Then three days later I called and complained about my driver saying she couldn’t put her ask above her nose due to cluster phobia but she drivers a small vehicle for a living. I called and complained and asked if it was there policy to not wear masks and the dispatcher said they must and she would be talked to. Two days later she had no ask in car this time I have her a new mask and ask her she needed to put on. Beside it dangerous for me because of medical issues and COVOD 9 and she refused. She said no one told her she needed a mask despite it being required in Tucson were we were going. Now today no show again and again can’t get a hold of a person to see why there not here. Now three times in a row I missed a very important appointment. Very disappointed because now there just like AHCCCS’s rest of the transport company’s that doesn’t care about the poor!! Wouldn’t recommend based on my past week with there service.😕
Mar 21st, 2020