Firestone Complete Auto Care

Honestly one of the best experiences I've had with a tire/mechanic shop the manager Rob i think his name is has superior customer service skills and i don't say that or give 5 star rating that often. Even with all this covid bs going on he still made things feel normal and honest. There was a few problems with them delivering the wrong size but he got right on the phone and got the right tires to the shop in under 30 mins. Like I said my overall experience with this shop was fantastic and would recommend if anybody is having tire or mechanical problems to go here and ask for rob!!!
May 29th, 2021

Good place to go. But they will try to up sale you when you are not aware. I guess it is the way it is. The last time it was not bad. But last year Someone recommend to replace a cabin air filter since he said they check and it was dirty. for our car that does not come with one from the manufacturer. How do you recommend something that does not even have one from the factory. LoL. Or the best was when the guy up front was telling us that we need to take our car to a body shop to get the car to be adjusted since our car cant be adjusted for the alignment. And we need to have them install a camber kit. Even when the printout paper shows its allot better numbers than the first alignment they did a year before. We have the lifetime alignment. The staff was friendly. You just have to read and be aware with all the lies.
Apr 16th, 2021

I had my car in for a break check and they said to replace the front brakes and rotors. They said the back were ok for now. I drove my car for a week with squeaky brakes. I returned to them and now they say both brakes and rotors need to be replaced on the rear. So one week of driving the back breaks are bad. Hummm.
Mar 24th, 2021

Replaced the wrong tire. Bad location. ***update*** Redeemed by driving a replacement to another location, in rush hour, at no extra charge. Thank you for doing the right thing!
Mar 22nd, 2021

Sooo much better than Pep Boys! My mom just got ripped off from Pep Boys and I had to write a bad review for them. She usually always goes to this Firestone location and they are always good and honest. Thanks!
Jan 22nd, 2021