U-Haul Corporate Office

I can not access my unit due to air condition ( climate Control) is in front of my unit door which the door opens like a house door ,due to the a/c being in the way the door bumps into it. I have made several attempt's to get this taken care and now going on 2 weeks still nothing, apparently the management did not go and even look where it is, no complimentary email explaining why we need to move our stuff no phone call about it either but yet they still want their money for renting it even though I can't access it seems like they are ducking us which is getting to the point either they fix it like yesterday or I will take other measure's to fix this, for future customers DON'T RENT STORAGE FROM THEM they are shady and don't seem to care one bit.
Nov 20th, 2023

Less than a one star company!! This is the worse company on the planet. I'm an 85 year old woman who took my vehicle to our local Uhaul dealer to have a hitch installed. While in their care they damaged my vehicle by backing one of their trailers into the back door of my car. Dealer acknowledged the damage, took pictures, and shared info for a claim. That was the only thing that was done correctly. I had to call the Uhaul insurance company rep west and was given the most unqualified agent named Dan as my agent. He was never available. Accident happened in August but didn't get car repaired until October. That whole process was terrible. I had to have a rental car while my car was being repaired for a week as that was my only transportation. My collision center informed me Uhaul had to cover that as they damaged my vehicle. That was the second week of October. I had the rental center fax the bill to "Dan" but never heard back from him. Before I rented the vehicle "Dan" told me I would have to pay out of pocket for the rental and they would reimburse me. I footed the bill of $1,059.00 for the week of the rental. I called "Dan" multiple times about my reimbursement but he was never in. Finally got a hold of him and he claimed he never received the bill from enterprise rental which I stood and watched the agent at the rental company send through. I made another trip to the rental center and had them fax the bill to him again. weeks went by an no check so I again called "Dan" who again was away from this desk. I finally got a hold of him again right before Christmas and told him I'm turning b this matter over to my attorney. He told me to call the rental center and have them fax the bill to his desk now and he would walk it over to uhaul. Did that. The bill was for $1,059.00 he looked cat it and said that Uhaul would not pay the insurance I was required to pay on the rental so that was $150.00 so okay I would be reimbursed $909.00. Got the check today for $659.51. That's not a reimbursement that's a only a portion of the money due me. I will never recommend Uhaul to anyone and will make sure my lawyer is now going to be involved. This company is worthless and needs shut down and that drunk "Dan" needs fired. Believe me every time I talked to that man he was slurred his words and apparently couldn't find any of the information sent to him. Get competent people on your pay roll.
Feb 6th, 2024

On December 6,2023 I received a call from Santa Rosa Ca Storage stating that they had my storage in containers and that I owed the money for four years back...Now there was a fire back four years ago and all my belongings were lost. Furniture and an heirloom Rug from my great grand mother and family treasures all my pictures which was the worst of all and all my belongings as well as my 3 childrens things . They sent my things to Twin Falls Idaho twice unbeknownst to me which insured it was also broken and destroyed because they just threw it in with no care....A gentleman came out from corporate to look at it and he brought an appraiser as to how much it would cost to restore and he quoted $75,000, They gave me $10,000. I still have the pictures of before it was all destroyed...It makes me sick....And now they are calling me to say I owe them...I think they owe me!
Dec 6th, 2023

I rented a mini truck from uhaul in green castle pa to take to tnn i was told it would cost $380.00 with miles and and the insurance they push on you and thinking i might need the truck to pull home my enclosed trailer i asked how much it would cost to take it from tnn to new york the uhaul rep said 99 cents per mile times 600 miles i asked him if i didnt need to drive it to new york and drop it off in tenn he said no problem just had to call 1800 uhaul to change my reservation and drop off which i did sat at 12.00 i was told i wouldnt have to pay for miles i didnt use and now they are forcing me to pay $980.00 to drive from pa to tenn i was first quoted 380.00 and now they are trying to make me pay $580.00 i spoke with a manager from pa which ended up in a argument not very honest very rude and decieving i will never use them again and i will make sure with all my powers that no one else i know does .
Oct 28th, 2023

I felt as if I was being managed and not given appropriate customer service from the time I walked into this U-Haul location in Seattle, Washington. There was a great deal of clutter on the floor of the store. I attempted to navigate around it and avoid the representative who was lifting a heavy load. While trying to find the front desk, I was tersely redirected to go along a different route. Once the rep had put down the load. She proceeded to the front desk with no smile and no interest in assisting me. I informed her I was scheduled for a moving van this particular morning and provided her with the necessary information and government ID with a photo. At that point she began to question the address on my DL and the address I used for the online rental. I informed her I was moving to a new state, hence needing the moving van. I booked the online rental to return the moving van the same day and to the same location. The rep then picked up her personal mobile and informed me she had to take a same day photo of me as part of my U-Haul driver's contract. I questioned this having used U-Haul in the past. A government photo ID was always appropriate. She condescendingly informed me, U-Haul had implemented this one year ago. I did not agree with this but complied because it was getting late in the day. I had to get my things moved out of storage and take everything to the Alaska Airlines Cargo Business to have my possessions flown out the same day. I also had a flight booked that evening for myself to return to Alaska. I completed the same day photo and signed the agreement papers. The rep showed me a key with numbers on it. Then said the truck was in a plotted location in the back. I spent 10 minutes searching for the van. I reluctantly returned to the store for assistance. Again, the representative acted as if I was bothering her and came outside to indicate the van was located at the far end of the back lot. When I did discover the van, it was parked in the far rear, behind the larger U-Haul moving trucks. The plotted letters and numbers on the ground, she indicated to, are faded. Now, I was pressed for time since it took a better part of an hour at the U-Haul store including checking out the van. I was deeply concerned that if I didn't return the van at the appointment time the representative would forward my information to the local police. Later in the day, upon returning the moving van on time, I pulled into the returns section ahead of another moving truck. I stepped out of the van, leaving the key in the ignition. The van was alarming loudly because the key was in the ignition. I gathered the remainder of my possessions and closed the door to quiet the alarm. The second truck driver exited his truck and proceeded to walk over to the rep who I dealt with that morning and another U-Haul rep. Both reps entered into a conversation with the second driver and ignored me. After a few moments of witnessing both reps had no intentions of assisting me to get the van checked in, I interrupt the trio informing them I had a flight to catch. That is when the second rep began to verbally attack and interrogate me as to where the keys were to the van. I sternly informed him the keys were in the van and walked away disgusted with the whole ordeal. Hard working individuals such as myself, will be more consciencious in how best to use our funds and stop blithely giving our money to business who in turn for our patronage treat us with such disrespect and loathing. It's time to start bankrupting businesses who hire reps lacking in customer service skills. U-Haul, take a few lessons from your neighboring business such as the Red Lion Hotel, Alaska Airlines and Enterprise Car Rentals, who all did a phenomenal job of assisting me in relocating to a new state. U-Haul, your business is an eye soar in the realm of customer service and your business is in grave need of excavation of the people working in your organization. U-Haul, how dare you criminalize a person(s) try to move from one state to another. Moving in itself is a stressful event without the added pressure of being threatened if one doesn't return U-Haul's equipment on time. It does not state on U-Haul's website or in the literature that a same day photo taken with a U-Haul representative's personal mobile phone is a requirement to renting equipment from U-Haul. Both of the U-Haul representatives I dealt with that day were despicable in their actions. I caution patrons to no longer use this business because of the irreverent consistency of poor customer service. Just FYI, when my possessions did arrive in Alaska, I rented a F-150 from Enterprise Car Rentals to pick up my possessions from Alaska Cargo Airlines to bring them to my new home. I will never, ever use U-Haul again.
Nov 26th, 2023