Deeply Rooted Az Hair And Nail Salon

Jun 4th, 2021

Deeply Rooted was a great experience.
Apr 4th, 2021

Javon is a great hairdresser.
Mar 27th, 2021

Mar 17th, 2021

PAY ATTENTION to the ratings. Why is it this business has been around for 30 years (so they said) and there is only 9 reviews? All 5 star? Most likely from family and friends. If not that probably paying to not post the negative reviews. But to put a long story short, I have sisterlocks. My current locitician was booked and I need to get a retightening done. I was referred to Lisa from client of mine so I reached out and setup a time. She quoted that it was going to be $100 for 2 hours (4 to 6 weeks of growth) and anytime after that it would be $25 dollars per half hour. I go in to get my hair retightened and she did two hours worth. ( I paid her for those to hours, even though I shouldn't have, only HALF MY HEAD WAS COMPLETE). She stated she cannot go any longer because she has another client right after me. I said okay I need my hair to be completed that day. So she said I would come back after him for her to complete my hair no problem. She stated she would call me when she was finished his lock installation. I NEVER got a call. I figured she was still working on his locks so I go up to the Salon just to see if she is there and so i could wait in there waiting room since it says they close at 8pm towards the public. I arrived at 7:15pm no one was there lights completely out. So I called and asked her where she was and she stated she had to leave early because she had DINNER RESERVATIONS? The fact that she did not let me know beforehand speaks for it self. But to have her actually leave then say I'm going to have to reschedule. INSANE. She later said she would call me on Sunday to work out a time. It was 2:40pm today when I officially just asked for a refund. Not only did she not complete my hair but the fact that we are doing the run around is ridiculous. The service is extremely unprofessional. Why am I constantly reaching out to you, when you are the business. You should be following up with your clients promptly especially if you are the one being inconsistent. I understand being busy we all are but this is poor communication at it finest. Lastly she refuses to give me a refund. So that literally is $100 down the drain for awful service, so be weary of that. PROCEED AT YOUR OWN RISK. YOU HAVE BEEN WARNED.
Dec 1st, 2021