Northlight Counseling Assoc., Inc.

Mar 8th, 2023

I am so pleased with my experience yesterday meeting Randy Brazy MD And having that appointment go very well I thought. He was very attentive and asked me a lot of questions which helps me. A very nice man made you feel comfortable and safe right away. Your Courtyard is so beautiful when I was finished with my appointment I went and sat out there and just relaxed and reflected. You have the 2 giraffe out there the large one reminded me of my mother and the little 1 reminded me of myself and how she's always watching over me. Thank you for such a positive experience when I was terrified to go there. Linda S.
Jun 4th, 2022

This place is TERRIBLE. The lady at the front desk was asking ME how much I should pay instead of checking paperwork. She billed me wrong and now they have the nerve to send me a bill with a real price after she made a huge mistake. Also the 70+ year psychologist that works there (short Hispanic man wearing flip flops) is completely unprofessional. He talked to me about what kind of breasts he likes on a woman. Completely irrelevant to my situation and showed no TRUE EMPATHY on what I was going through. Please dont go here. They dont care and Ive been wanting to review them for so long. Still thinking about filing a complaint
Feb 21st, 2022

**PATIENT ABANDONMENT** Stay far away. Listen to the other reviews and look elsewhere for help. Ive scheduled with Nellie Samuel (via telehealth) twice now, was diagnosed and prescribed, and for my follow up appointment she did not show but marked me as a no show. For no show appointments, you are charged a fee. I had to get that squared away and decided to reschedule with her later on in the day despite sitting there waiting half an hour for her to join. During my later appointment she was very rude, unprofessional, and didnt listen to anything I had to say about my medication. She interrupted me every other word and asked me questions I had already answered. I asked her firmly to stop interrupting me because I felt disrespected. She got up in the middle of my sentence, came back, and told me to find another provider and abruptly ended my appointment with no plan for my medication. This is patient abandonment. On top of this, I had a counseling appointment that was canceled one day before my appointment about an hour before they closed by the counselor herself saying that she would no longer be working there, when I had scheduled the appointment TWO WEEKS in advance. These providers do not care about you and do not respect you. Update: she must have seen my review because one day later she sent me an email stating that I was disrespectful and was refusing to follow along with my treatment plan, and then told me I had a deadline to order medication from her. First of all, I never once refused any kind of treatment plan from her, and took no responsibility for her actions.
Sep 5th, 2022

I have been seeing Dr. Rockwell for 8 years - he is far and beyond the best psychiatrist I've ever seen. I have recommended him to everybody I know that needs a psychiatrist. But the office staff at Northlight are so horrible that I get panic attacks just from the idea of having to call them. The medication assistant has literally never picked up the phone in the 8 years that I have been a patient. She sends my meds to the wrong pharmacy frequently. I call to refill my stimulant medications a week in advance (because they can't refill controlled substances any sooner than that) and I often don't get it until I've been out for several days because she doesn't do her job. I'm embarrassed that I've ever recommended Northlight Counseling to anybody because of how awful the office staff is. It is clear they do not deal with any sort of mental health issues because of how callus and mean they are to the patients. They have literally mocked patients within earshot of other people. They are shameful and the entire staff needs to be overhauled. I have never had a single good experience with them. I am literally crying right now because of the idea of changing to a new psychiatrist, but I haven't had my medication in 2 weeks because of how useless the MA is.
Apr 25th, 2022