Hand and Stone Massage and Facial Spa

Chamber Rating
-
Tara C
Mar 28th, 2024 -
Dagmarie Cruz-Rodrguez
Feb 28th, 2024 -
Janice Clark
Jan 24th, 2024 -
Janine Edullantes
Jan 15th, 2024 -
Chadisty Conchos
Jan 17th, 2024
About
Hand and Stone Massage and Facial Spa
Hand & Stone specializes in the very highest quality massage and facial services at affordable prices. We strive to make the soothing wonder of the massage experience accessible to more people. That turns a "massage or facial" into that rare breed of products and services; an affordable luxury. Now you can soothe your sore, aching, stressed out mind and body as often as you desire. We are open seven days a week with extended hours to help ensure we can meet your demanding schedule. Call our spa today to schedule an appointment.
Contact Info
- (602) 892-3405
- Website
Questions & Answers
Q What is the phone number for Hand and Stone Massage and Facial Spa?
A The phone number for Hand and Stone Massage and Facial Spa is: (602) 892-3405.
Q Where is Hand and Stone Massage and Facial Spa located?
A Hand and Stone Massage and Facial Spa is located at 4940 East Ray Road, Phoenix, AZ 85044
Q What is the internet address for Hand and Stone Massage and Facial Spa?
A The website (URL) for Hand and Stone Massage and Facial Spa is: http://handandstoneahwatukee.com
Q How big is Hand and Stone Massage and Facial Spa?
A Hand and Stone Massage and Facial Spa employs approximately 20+ people.
Q How is Hand and Stone Massage and Facial Spa rated?
A Hand and Stone Massage and Facial Spa has a 4.2 Star Rating from 192 reviewers.
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Ratings and Reviews
Hand and Stone Massage and Facial Spa
Overall Rating
Overall Rating
( 192 Reviews )
Tara C on Google
I was a member for over 14 years and made automatic payments monthly. I always maintained a current credit card on file. I initially had a monthly membership but switched to an every 2nd month membership when I had a number of accrued prepaid services. Then came COVID. I hadn't been in for a while and, when I resumed massages, had several banked massage plus points accrued to apply toward services. When I booked my most recent massage, I was told I had 1 prepaid massage on file & 9029 points (7000 points for regular massage; 9000 points for hot stone massage).
When I went to redeem my points, I was told I was no longer a member and, therefore, had no points! I never canceled my membership or missed a charge. At some point - without notice - they eliminated the every 2 months membership option. Instead of informing me of an upcoming change in memberships or giving me an option to use my unused prepaid and services within a certain timeframe, I was told "you're not an active member. There are no points on file". Spoke with manager, Melissa, who admitted the membership cancelation was their mistake but told me I "should have noticed" and refused to make any concessions or restore my lost credits. She was awful to deal with and, in looking at the reviews, continues to poison people's experiences.
This spa used to be amazing! I was a member for over 14 years. Steve and Craig - the owners when I joined - were AMAZING! Friendly, welcoming, treated their employees well, and remembered you from visit to visit. They even allowed existing members to stay at the monthly membership fee that was in place when they joined despite small increases over time. Things went downhill for members and staff alike when the ownership changed to Joy. The current owner & regime is the worst yet. Find another spa! I did.

Dagmarie Cruz-Rodrguez on Google

Janice Clark on Google

Janine Edullantes on Google

Chadisty Conchos on Google
Overall Rating
Overall Rating
( 192 Reviews )Write a Review
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