Ashley HomeStore

They claim to be a furniture store but literally nothing was in stock. Everything had a 12-week backorder. They also sell for higher prices than their own website. Go there, find what you like, then buy it online. Better yet, just go to another furniture store.
Sep 3rd, 2021

Customer service was great, but that's where the good news ends. We bought a two computer desks for our place (8/22) and after reviewing all the paper work and, ultimately, making the purchase; the salesman gave us a date on which it would either be shipped on or arrived on. He said that if we didn't receive it by the printed date (8/27) it would be just a few more days out. It's now (9/1) and we still haven't heard anything from anybody. So, we text the salesman for some information. He comes back and says the delivery will be around (9/15).... for two UNASSEMBLED computer desks. Feeling a little angry, we called the main building and found out that the delivery date was going to be sometime in November. Needless to say, we didn't get any email regarding any delays or changes in delivery times, so if we didn't call or inquire about it, we would be in the dark not knowing anything on when we might get our desks. Long story short - we canceled. Shop here only if you want long waiting times and don't have any expectations on when you might receive what you've paid for.
Aug 27th, 2021

I set up a delivery date in the store to be two days after I purchased the nightstands. I let them know my address was not in GPS and to call me directly for directions. The driver showed up at the wrong address 30 minutes away. The driver had me speak to customer service to give them the directions which I did. Then the driver just never showed up. The customer service team called me the next day in which I had to wait 30 minutes and go through this whole thing again. I finally hung up and I guess they are scheduling me a week from now, which makes no sense. Everything is done electronically with them and there is no room for things that are out of the ordinary.
Aug 25th, 2021

Sales experience was good but my god the customer service is terrible. It’s actually almost funny how terrible it is. We bought a couch June 13th and still waiting for a delivery date. Actually we had one, it was confirmed and then that day came and no delivery. After 45 minutes on the phone shuffling between people they finally said it was sold to someone else and we’re on back order again until mid September. They told us they sold it to someone else! Lol. Will never shop here again. I understand supply chain issues but the customer service is so so awful and inexcusable. Avoid avoid avoid.
Aug 23rd, 2021

I was highly disappointed with my visit to this Ashley Furniture today. My fiancé and I came in looking for a bedroom set, cash in-hand and ready to buy. Absolutely nobody helped us, or even greeted us. And this store was NOT understaffed. A salesman even walked directly in front of us to catch up to an older couple to ask if they needed help. Another salesman stared at my fiancé as we tried to figure out what was included in a bedroom set that we loved. I can’t help but think that nobody helped us as we were the youngest couple there, probably assuming we weren’t serious buyers. This store lost $4k in sales today due to the lack of customer service we received. We found a set that we wanted to buy, but nobody wanted to help us. We left and bought an entire bedroom set at another store down the street.
Aug 22nd, 2021