Healthy Home Flooring Phoenix

Great service, fast install, easy to work with.
Nov 26th, 2021

I am in the north valley. From minute one dealing with John K we knew we had picked the perfect company to do my floors. John listened to what I wanted and delivered. Milo is a gem with the highest integrity. His caring professional demeanor is an asset to his company. Mike and Dan were always available to answer any of my thousand questions. Thank you for job way above average. I love my floor and look forward to doing the rest of my home. My friends will be calling you soon too! cheers to a job well done
Nov 13th, 2021

Saw ad to have someone come out and discuss options as pleased to see that I could receive either a home cleaning or duct cleaning with my order. Appt sch 11/17 with Larry. Larry then calls on appt date, an hour prior to arrival stating he's on the other side of town, will take over an hour to arrive. I said, that won't work for me and he said that he'll schedule for Sunday, 11/21, as his wife is OOT in MI. On 11/21 at 0856am received a call from a woman about my appt, she identified herself as Victoria and she was still 15 minutes away, no idea that it wasn't Larry coming. I agreed. She came out and carpet was discussed and she then mentioned that customers have to spend so much money for carpet installations and that I don't qualify for any duct or home cleaning. I was disappointed as NONE of this was related in the initial call to schedule, in the tv ad or any paperwork received prior to ordering. Called office and discussed w/Trina all disappointments, she confirmed to get Amazon gift card and discount off install. Informed that install mgr will call day prior to install date to confirm time and install team will collect balance prior to job. Recd delivery from Amazon but it was a Visa instead. 12/2 no call from install mgr by 1347pm, called office discussed to confirm and operator mentioned that the mgr usually calls late in the day between 3-5pm day before. Recd call from Dan 12/2 1647 confirming install and out to home btw 9-11am. Called office 12/3 0911 s/w Ashley to discuss balance owed and she mentioned an amount, I questioned that the discount was given, it wasn't, she reviewed with install mgr and he gave the discount. She then asked how I was paying, I said, I was going to give CC as no one mentioned any other way needed to be paid. She said she could take CC over the phone or that I'd need a cashiers check as she did confirm with install mgr that installers aren't able to collect with CC. Another thing not mentioned to the paying customer. Ashley mentioned that this is company policy to collect either of these ways. Unfortunately, it's not appropriate to give CC info over a phone and I had a personal issue with my garage door and unable to leave to get a cashiers check. So, Braden said that I had to give a CC over the phone. This was done and again the customer has been put behind the 8 ball. The way this company doesn't relay information to the customer is exactly the same as Express Flooring. I used EF and had the same types of issues, so, I thought I'd try another company and was surprised that Healthy Home Flooring was established as a break off of Express Flooring; so I shouldn't' be surprised. Extremely disappointed and will not recommend any of these home flooring companies; will stick to big box stores and not local.
Dec 10th, 2021

The new flooring looks fantastic and the work was completed faster than estimated
Nov 12th, 2021

Had a person out on Monday with the install then taking place Friday.
Nov 2nd, 2021