Sereno Custom Fence & Gates

Neil Green _{on Google}

Oct 12th, 2021

This company did not show up for two successive appointments. I am happy that I did not use them since they are obviously not reliable. Really thoughtless and cost be two days of my time waiting around for them. Several other people have made this same complaint.

Mayra G _{on Google}

Jul 15th, 2021

Very disappointed 0 stars! I spoke to Juan personally on Monday he stated he would stop by the afternoon to give me a quote. He Never showed up. I decided to give him till Wednesday still no call no show. By Wednesday evening I texted again asking if he was still going to give me a quote. No call back, no text nothing. Very dissatisfied with the customer service. I'm definitely happy I didn't decide to contract the company. If this is the way they treat their customers I couldn't handle the no communication. Now I understand the other person rating them so poorly.
FYI: I understand the shortage on personal and material. My issue is the no call back, no quote no information.

Pierre Schaffer _{on Google}

Jun 10th, 2021

Good job! Also very customer oriented, Thx!

Lynda Alsvig _{on Google}

May 20th, 2021

Not in a rush for replacing my RV Gate as I've been told that people are backed up. I get that, times are a little stressful. Waiting wasn't a big deal.
But I asked for a quote. 3 days in, still no quote. I was told 2 days in a row I would get it that day...nothing.
I've called, texted, texted pics, followed up.
Nada.
Will not use these guys and don't suggest that anyone else does either.

anson chen _{on Google}

May 1st, 2021

I called Sereno custom fence and gates and got an immediate response. Juan was professional and made time to meet same day. I needed a large 26 ft. automatic gate re-fabricated and he was honest and gave me a fair price to do the job. He offered online payment which made it convenient for me as I was out of town. He guaranteed the craft and workmanship of the gate and also would service it if anything went wrong. The work was done on time that they stated. Very responsive and easy to work with. The gate was crafted with solid materials and strong welds which will withstand the test of time. I look forward to using them for gates in the future. Highly recommended these guys are good! Service: Automatic gates