SunWest Auto Repair PHX

James Mcardle _{on Google}

Jun 29th, 2021

Unfortunately have to go back and update my review because there is new ownership here. It pains me to leave any negative review ever but I feel obligated to warn others in this case. So here it goes...
I called for 3 days to get an appointment and the person who answered each time said, "manager is not in I'll have him call you when he gets in". Never got called back. Eventually I did call when the manager, who identified himself as the owner,rwas there I asked for an oil change and A/C diagnostic and he said bring it in.
Brought the truck in within 15 minutes and the manager/owner was already gone. Came back to get it 4 hours later and the truck had not moved. I asked if it was synthetic oil and the only person there was a shop hand who said, "I do not know which oil was used because I just getting paid by the day to help my friend, I am not a mechanic". No A/C diagnostic was done according to the shop hand. I asked him to call the person who did the oil change and he handed me his cell phone when the owner answered. When I asked the manager/owner he said yes of course it was synthetic but looking at the oil it was not changed let alone synthetic. When I asked about A/C diagnostic he claimed it is leak in the hose. I asked him to point it out to me and he was unable to because he was on the phone, not at the shop and had not done an A/C diagnostic. He then quotes me nearly 1k to fix the AC. When I continued to ask basic questions he became irate and said exactly, "I hate this job because of people like you I am going to close the shop" with a few more f bombs.
Seriously take your car anywhere else this places new ownership has completely ruined their ability to service any automobiles. They will threaten to close their business if you ask for any detail on the diagnostic.

paul collier _{on Google}

Mar 17th, 2021

Would recommend if your looking for a good mechanic, stop over there and take a chance. Highly recommended......

Judy Abel _{on Google}

Mar 6th, 2021

I really like this place. I've taken both my cars here. They have done a wonderful job with all my auto needs. Not so good with my AC. After paying $500 to repair it, it only works when it wants to. It's getting hot and I chauffeur an 85 year old lady that requires air conditioning. Looks like I may be out of a job. I can't afford to pay anymore for mechanical work. I am very sad.