AutoNation Collision Center North Phoenix

I picked up my car 5 weeks ago from Autonation. I was told one final part was missing, but the part was ordered, and I would be contacted in a few days with an update. Rebecca told me she would follow up in a few days to give me an ETA on the last part. It has now been. 5 weeks and I have not heard from anyone at Autonation about this part. I have left 5 messages in the past 2 weeks, and still no returned calls. I would like my car finished and I am extremely disappointed in the lack of communication. Up until this situation I had a positive experience, but this has really ruined the experience. I understand that parts are delayed, but failing to return calls and communicate with a customer is unacceptable and poor business practice.
Nov 29th, 2021

I Have had work done twice. Great work, professional customer service and very accommodating. Will recommend to anyone that needs vehicle paint and mechanical work. I will be going back for any of my future vehicle’s needs.
Sep 30th, 2021

This location was on-time with my cars repair and very friendly. Becca communicated with me every step of the way and provided amazing customer service. My car looks and feels like before the accident. Definitely would recommend the service here.
Sep 5th, 2021

I have been dealing with the 3 Autonation locations on 26th ave and bell for over 3 months now. I purchased my vehicle in the front, had it towed to the back when it totaled out, and had near constant contact with Jose at the collision center in the middle. He was the only person diligently on top of the service department while I struggled to get a phone call through and made sure my car even got looked at. Unfortunately since the car was deemed a total loss and I had to let Jose go from our communication loop, I'm back in the same boat of being ignored, except now it's the front dealership blowing me off as I ask for information in order to process my claim. They've essentially guaranteed I'll never shop through Autonation again. Please hire more people like Jose at Collision if you want to keep customers happy. Seriously, the only facet of Autonation I'm happy with is Collision- they rock and care about turn-around for the shop and for the customers.
Sep 1st, 2021

I spent the morning haggling with AutoNation's Collision Center, with them denying responsibility for a failed paint repair, unable to locate a rental car, let alone pay for it.
Aug 25th, 2021