Phoenix Airport Express

I booked this service last night. A very pleasant woman took my information credit card number address and time of pick up. I asked for a 1 pm pick up for a ride to the airport. She said thank you and they would see me at 1pm tomorrow. I received a phone call from the person who is going to be picking me up Im assuming hes also the owner. He stated he would be there between 1230pm and 130pm To pick me up. I explain to him I needed to get to the airport and thats why I called the Car Service to get a specific pick up time if not I would have called Uber or Lyft. He had said its on recording that they told me it would be an one hour window and that I could not cancel. That is not the case. He was very rude and telling me that I would lose my money if I was not there to get the pick up and there is no way to refund it because its on the recorded message that they told me about the hour window and no cancellation. I told him I would not have booked it if they told me there was an hour window. He said it is all explained in an email they sent me after the car was booked. I called my credit card company. I will be disputing the charge that they put on my credit card. I also received texts from the driver/owner that I needed an attitude adjustment and that there is no way I was getting a refund. I asked he stop harassing me . I would steer clear of this company .
Oct 3rd, 2021

Feb 29th, 2020

Aug 15th, 2019

Airport says they don't exist in their records.
Jul 30th, 2019

Company charged my card and never picked me up. They no longer answer their phone.
May 23rd, 2018