Budget Truck Rental

I got my rental on time and reservation was ready!! I drove 2080 miles with no flat tires and no issues. Tom is a very valuable employee who deserves a raise!
Jun 30th, 2023

I rented a 26 box truck online from budget (despite my last truck from them leaving me stranded on the side of I40 and despite paying for roadside assistance, them telling me sorry, youre too far from any mechanics). Anywhoo yesterday I go to the lot Im set to pickup the truck from on the 18th. Nobody is working there which is curious and more perplexing I dont see a 26 truck there. I call their phone number and nobody answers (the reason I came in person was an inability to get them on the phone for days). I call the 800 number and Im told that they dont have a truck for me but my reservation is still good. I explain that those are contradictory statements and ask what can be done. They said my case was elevated, an inventory manager would call me with an update in no more than 2 hours, and that they would work to bring in a truck for me. I sit here today after just hanging up with another call (that I initiated) to customer service a full 24 hours later and I still havent heard from their inventory manager. If Im being honest, I dont think theyre going to make their 2 hour call back Window from yesterday unless they find a wormhole or Mr. peabodys way back machine. So moral of the story is never again with budget. I did however have a great experience with one of their competitors whos name rhymes with sch-menske getting me a short notice reservation for the same truck. Youve been warned not to use these guys caveat emptor.
May 29th, 2023

The truck should have never been sent out on the road.
Sep 11th, 2022

Dec 9th, 2021

The day of our rental of a budget truck was a disaster!! It was cancelled the night before by Zinc, LLC chandler, AZ ( how about a phone call) The Customer service rep said," they don't have your truck" . Frantically, re booking the night before the move to get same price (not). Showed availability at Alto auto. We go the next morning to only find out the truck they have can't be rented, mechanical issues. Stuck on the Am of moving day, Tom came to our rescue. Sent us over to Scottsdale budget ( very professional and helpful) oh, they had a working truck. So, this is to really say the site personnel and owners were very helpful. Phone reps guarantee $99.00 rate, we will see. the Technical booking is really outdated, obviously can't keep up with inventory. They are renting trucks they don't have in inventory , and have mechanical issues. This isn't the sites issues. This is corporate issue!. You need to help your budget sites more and be on top of things. How about visiting your facilities!! Alto auto (Tom) and Joost Ent, thank you for your help. Not so sure we will rent again with budget, to stressful. Final note, check your truck rental day before and call the actual site.
Jan 17th, 2022