Zombie Pool Service & Repair LLC

This company and Jacob himself are legit. I have used Jacob for quite a while now. He is fast to communicate, easy to communicate with and treats me like a friend rather than just a customer. He has saved me money on many occasions and is just overall a great dude. Use this service, you won't regret it.
Feb 11th, 2021

Jake is great, very knowledgeable answers my questions all of them. Lol. Very laid back, communicates if he is going to be late, or has to reschedule you. 5 stars...
Jan 11th, 2021

Zombie pool service is the best. Always on time and very helpful. Every problem we had with the pool was fixed immediately. Always worked with our schedule. You cant go wrong with zombie pool service!
May 20th, 2020

after at least a dozen pool guys I finally found one here that shows up and consistently spends the time to clean the pool right jake knows exactly the amount of chemicals needed to keep it that way
May 4th, 2019

If I could give 0 stars I would. Indeed starting a new business is not easy but contract terms cant be changed without both parties signature. We signed a six month contract with zombie pool service which states chemical maintenance will be provided by Zombie with the only mention of termination being .Zombie Pool Service reserves the right to deny service or terminate service because of safety concerns.. Furthermore, our first invoice stated chemical service includes test water chemistry and & make necessary chemical adjustments to ensure a healthy, balanced body of water and free service calls. During his visits, I asked about the navigator hose constantly curling which went unresolved and questioned if the variable speed pump was running long enough. Zombie is a one person business and twice Jake has called in sick. The first time we said, dont worry our pool is ok we got it covered. The second time we said the same and the next day, algae appeared. When I contacted Jake, he told me where to buy the chemicals and how to put them in. I replied I know he wasnt feeling well but that is why we hired Zombie. Jake responded saying he was sick from all the heat, cant be responsible for providing all the chemicals and making all these calls for nothing and he didnt understand why people expected that. He did return that night to dump in some chemicals. Shortly thereafter, we received a clarification email which states Zombie is now charging for extra visits and other chemicals not included in the chemical service. I explained to Jake this was a change in our contract and thus he voided the contract. During the process of interviewing other pool services, we were told that the RPMs were set too low and the variable speed pump was not running long enough (which cleared up the hose curling). Two of the three services guaranteed our pool would have not have algae and if it did, they would pay for the chemicals. Since Zombie is now charging us for those chemicals and any additional visits to remove the algae, we felt Zombie was no longer a good fit. Even though we had only received service for two months and one week, we said we would pay for the full month of August and that he need not return. Additionally, we stated the refund for the remaining months could be paid in three equal installments. Since Jake never called back, we stated we would look for the first installment in one week. He replied his bank was cutting a check. The partial check arrived return, receipt requested along with an invoice. The invoice states we are being charged early termination fee and for processing bank fees and for 20% of the remaining months.
Nov 26th, 2019