East Valley Physical Therapy & Aquatic Rehabilitation

Thanks for taking the time to leave a review Kristine. Sure good to have you here with us. I'm glad we have the pool available.

Thanks Shannon. It's always fun to have you in our office.

Thanks for taking the time to comment Sue. We sure appreciate it.

Reply: Hi Susan, Thank you for taking the time to give us your feedback. I’m sorry that your experience with us was not what you had expected. We are always looking for ways to improve our care and create a better experience for our patients. You are correct that good communication with your therapist is important. It is helpful to understand how and why the plan of care was created - in this situation being an exercise based program over a passive program of modalities. But you are correct, clear communication would have made it a better experience all around. We are very grateful for our staff. By design, we hire students during their educational pursuits - oftentimes working toward a career in the medical field. As a result we get high quality individuals who are invested in their education and learning. Like any industry, we appreciate patience if new staff is training. We have a good mix of populations in our clinic ranging generally from young teenagers up through retirement age. I’m not sure why you felt that there was limited energy when you were here. We tend to see energetic participation from all ages and a supportive community as patients encourage each other through their rehab. As far as the comment about the “old” therapist - was this a comment that was intended to provide a learning or growing opportunity for us? Or was this maybe a less meaningful comment? Again, we look forward to feedback. We learn and grow along with you. We are grateful for our many years of successful practice and look forward to ongoing improvement. As you may be aware, we do not know who you are given the limited information available on Google reviews. If you would like to contact us directly we could identify who your therapist was and review your plan of care. We do appreciate your feedback and would appreciate the opportunity to visit with you so we can further improve our services.