DESERT GROVE FAMILY MEDICAL

Dec 6th, 2021

Oct 7th, 2021

The first few times I went here I didn’t really think much of it cause I was a tween being brought here by my mother. It seemed fine until I started receiving the bills in my name a few months ago. Apparently since my parents or their insurance didn’t pay for appointments they made me go to it’s my turn to get harassed by bill collectors. I eventually had to make my own appointments for mental health medications and was prescribed something that helped me really really well. I was going so much better! That is until they decided to refuse to renew it. I had already told the doctor I would be moving right in the middle of when they wanted to do another follow up appointment. He said it would be fine and that I could just call and get it renewed. That was apparently a lie or not properly documented. I tried to renew with the pharmacy several times and they couldn’t get it approved. I called the office and spoke to someone who pretty rudely said I would need to make an appointment even though there were no openings soon enough because like I said, I was moving. They then said they would try to get a temporary renewal that I could pick up until I get a new primary care. This didn’t happen once again. I had been on the medication long enough for my body to get used to it so I started having the weirdest withdrawal symptoms and horrible mood swings. But of course I’m still getting harassed about bills. Even when I explained I just moved and don’t have a job yet. I was then yelled at for “refusal to pay.” Overall this was a horrible experience for me and extremely draining with my already present mental health struggles. I don’t recommend this office or the people who do their billing.
Sep 22nd, 2021

Was weighed at visit two weeks ago. Appt was for a mole removal, had nothing to do with weight related issues. Refused to be weighed, was refused service by M.A.
Jun 27th, 2021

Very poor experience, didn’t respond to a simple request to change pharmacies(waited more than 24 hours w/out response).. it took a week to respond to request. Also they charged 165.00 just to establish care. That did not include charges for a MD visit. Medicare paid for MD visit. It’s like going to Macy’s and they charge you to go in their store. Terrible billing practices.
Jun 25th, 2021