Deana Nelson - State Farm Insurance Agent is located at 3880 Stockton Hill Rd, Ste 106 in Kingman, Arizona 86409. Deana Nelson - State Farm Insurance Agent can be contacted via phone at (928) 681-8000 for pricing, hours and directions.
Always nice and friendly ,enjoyable on entrance and exit. Answer all my questions and the pup is a added feature for dog lovers like me.
Business Response on GoogleMar 12th, 2024
Dear Jeff Yazel,Thank you for your review.On behalf of our team, I wanted to extend our sincerest gratitude for the 5-star review you left for us. Your positive feedback means a lot to us and serves as a great motivation to continue delivering exceptional service.We appreciate that you took the time to share your experience with others. Your review will undoubtedly help other customers make informed decisions about our product/service.Once again, thank you for your 5 star review and for choosing us.Best regards, Deana Nelson State Farm
Elise M Bass on Google
Absolutely DISGUTED by the way this company handles their clients. in all the years i have had insurance on vehicles i owned, this has been the worst experience! I'm so sick of companies like this collecting money, changing rates, and then they can just drop you for using your insurance. Why the hell do you pay for insurance if your going to be penalized so greatly for needing it! They claim to have sent me a letter NEVER got it. I wish they had some form of shame about how the conduct business but they don't, as long as they get their cut of the money, you as a client do not actually matter!
Business Response on GoogleFeb 21st, 2024
Dear Elise,Thank you for taking the time to share your feedback regarding your experience with our company. We sincerely apologize for any inconvenience or frustration you may have encountered.We understand that dealing with insurance matters can be stressful, and we strive to provide exceptional service to all our clients. We regret to hear that your experience did not meet your expectations.Regarding changes in rates and policy cancellations, we would like to clarify that insurance rates are determined by various factors, including individual driving records, claims history, and other risk factors. While we aim to provide competitive rates, adjustments may be necessary to maintain a sustainable business model.We understand your frustration regarding the alleged letter you did not receive. We have implemented various communication channels, including email and online portals, to ensure our clients receive important notifications. We apologize if there was any miscommunication or oversight in your case. We value your feedback and will use it to improve our processes.Please be assured that we take customer satisfaction seriously. We remain committed to resolving this issue to your satisfaction. Thank you for bringing this matter to our attention.Sincerely,Deana Nelson State Farm
Kenneth on Google
I don't understand they said if I request a tow to offten that my insurance will be cancelled I didn't read that when I got the tow insurance. That is what the lady in the office said. Maybe somebody can explain it to me. Kenny
Business Response on GoogleJan 20th, 2024
I do apologize for the information you were given, though I recall that you told me it was Ajero who told you about the limit. Use of roadside service (or any type of claim, for that matter) is reviewed on a household basis, and the shorter the tenure of a household the fewer claims it takes to catch our eye. Usually, 2 claims in a short period of time may draw attention but not usually resulting in cancellation of coverage. Thank you for the review! Your feedback is much appreciated and helps our team improve.
James Ronald on Google
Very friendly high insurance with the money
Business Response on GoogleDec 23rd, 2023
Dear James,Thanks for your 5-star review! We sincerely appreciate your feedback.
Judy Adams on Google
I have been with State Farm since my husband and I got married at 18 and I'm now 66 and I all ways loved State Farm, but I have only been with Deana Nelson State Farm for 19 years when they canceled my insurance, I was told because I had to many claims in the last 3 to 4 years. The only major claim I had was a car rear ended me and it was not my fault and that person had no insurance and so State Farm had to pay for my 2008 Toyota Corola, my medical bills and $8000 in my pocket, Total of $25000. That's why I paid for full coverage and they canceled me. The only other claims was wind shield replacement and Towing once or twice a year and now they won't insure me so I had to find another insurance company. I have an Excellent Driving record, NO TICKETS OR VIOLATIONS. That's how insurance companies do you when they have to pay a major claim when you have paid them Thousands and thousands of Dollars in insurance premiums. My mother and father had State Farm as well every since I was a little girl and that's why I kept it in the family when my husband and I got married in 1975. State Farm gets a low grade from me. THANK YOU STATE FARM FOR SHOWING ME YOUR TRUE COLORS. I HOPE OTHER PEOPLE FEEL THE SAME WAY AS I DO.
Business Response on GoogleFeb 4th, 2024
Dear Judy Adams,Thank you for taking the time to share your experience with us. We appreciate your loyalty to State Farm over the years and are sorry to hear about the cancellation of your insurance policy. We understand that this decision has left you disappointed, and we apologize for any inconvenience caused.At State Farm, we strive to provide excellent service to all our customers, and we take feedback like yours seriously. We regret any misunderstanding that may have occurred regarding your claims history and the cancellation of your policy. Our underwriting guidelines require us to consider several factors when determining policy eligibility, including claims history and risk assessment.We value your business and would like to discuss your concerns further. Please reach out to our office at (928) 681-8000 or email us at [email protected], and we will do our best to address any remaining questions or issues you may have.Thank you for your understanding, and we hope to have the opportunity to regain your trust.Sincerely,Deana Nelson
