The Aspen Cabins

Feb 25th, 2021

Feb 22nd, 2021

Booked cabin 5 June 17th for 1 week in mid-July. The 50% deposit was taken from my account right away (as expected). About 5 days before our arrival I called as we'd received no instructions for cabin access. Carrie told me she'd sent out emails and I told her I'd never gotten one. She said she'd send one later that day. Didn't get that either. When we were 2 hours away from Greer I called again. She didn't remember our earlier conversation and asked if I'd not received the email with instructions. When I said no, she gave me the code for the key box. We got there and proceeded inside with various things for sanitizing as we had no idea what had or hadn't been done. We started to wipe down all surfaces with bleach water and wipes and noted while we sanitized that the place was NOT clean. I don't think the fireplace mantel had been dusted in months! Then we discovered that the beds in both rooms had been slept in and the spreads just pulled over the dirty sheets. I called and was able to reach Carrie again. She said they'd had a problem with the cleaner that day and would be right over. She and a younger woman (perhaps her daughter) came over and changed the beds and did a quick vacuum (and wiped the mantel). I pointed out that the light bulb in the fan hood was completely broken with only the insides still in place and I didn't want to risk getting a shock trying to remove it. She said she'd send a handyman over either that day or the next. Before they left Carrie apologized for the condition and told me that she was going to credit us for 1/2 a day. Of course, no one ever came to fix the bulb. I tried calling a couple times during the week but never got an answer and the mailbox was full so couldn't leave messages. There was one garbage bag for a week! Luckily, we had brought some of our own. The bed was quite uncomfortable. We checked the twin beds but they were even squishier. It got pretty chilly one night and only one of the two portable heaters worked. The freezer in the refrigerator made a buzzing/vibrating noise most of the time. The white blinds were FILTHY. The bathroom had been remodeled and was very nice, but it was so dirty we were afraid to use the shower until we'd sprayed the entire thing with Lysol. The ONLY good thing about this cabin was the location. We think it was the most private of the cabins there and the large deck overlooking the pine and aspen trees was heavenly. However, the deck was not enough for us to ever return here again. I called a couple times after we got home to inquire about the credit she'd promised. Again, never any answer and the mailbox was always full. How can you manage a business if people can't leave messages? Never received the credit promised. TERRIBLE CUSTOMER SERVICE.
Oct 8th, 2020

Very nice location and cabins are well kept. Great spot for a weekend getaway!
May 24th, 2020

First off do not let this review say anything about beautiful Greer we love coming here and we even got married here! We booked a room with these guys for 4 nights/5 days. We saw pictures and reviews of beautiful cabins and rooms. Well that’s definitely not what we got. We a nasty dirty room full of spiders and other creepy crawlers. The linens smelt like mold and mildew! It was absolutely horrible! So the next morning we called the office and a nice woman answered the phone and said she apologized and that someone would be in to clean it and bring new linens.... No one ever came. So we tried calling that evening and got no answer. The next morning we called and I believe the same lady said again that she’d come clean it. Nothing. I will not recommend to anyone to stay here! We were very misled and for the price we paid it was definitely supposed to be nicer. DON’T DO IT!!!
Jun 17th, 2020