Cosmopolitan Medical Communications

Bunny Sparkles _{on Google}

Sep 15th, 2021

VERY Un Ethical owner . Run fast run far.

Greg Goodrich _{on Google}

Dec 14th, 2023

We were a client for somewhere between 10-12 years. Not once did they make a visit and in no recent memory did they ever call to check on their performance. They wait until a complaint is made and then make excuses in a very long-winded way, billing you for every minute it takes to address your concerns by phone or email. It doesn't matter if it's a representative or a manager. They bill for every minute of communication. Want to file a complaint about it. They don't mind. They'll bill you for the time to write the emails to respond to your concerns and complaints.
When a complaint was made the reply was typically, "We've spoken to the representative who made the mistake and it won't happen again." There was never humble assurance where they realized the harm done to our company by a mistake made, a client lost.
I've not ever experienced a company so concerned with every dollar, when it comes to forging shared trust between companies, or a company and its client. When we decided to use them on an as-needed basis, an absolute last option and a necessary evil, they billed us for two months at a basic package rate of $1500. There was no contract, no verbal or email notice. They made the monthly withdrawal until we noticed it two and a half months later, and would have continued doing so. When we told them they didn't have this right and were never permitted to withdrawal this money on ACH, they said this is what they've always done so they didn't think they need to restate it. More excuses and no concern to take responsibility for their failure in transparent processes.
They will answer the phones for you, and do the best they can with the college student staff they have answering phones. If there is a mistake, the customer is never right and you will pay through the nose for choosing them. There must be better answering options out there, and after 10+ years we're willing to cut our ties and search.