Saks OFF 5TH

Customer service is very horrible , I waited at the jewelry stand to be helped for over 10 mins while the gentleman Eric sort through jewelry as if he didnt see me standing there . Very rude after I stated the fact I was being ignored. Very much felt racially profiled while in this location and Im a very valued customer.
Feb 20th, 2024

Feb 15th, 2024

Jan 1st, 2024

Dec 27th, 2023

Aside from the lack of customer service I received following my purchase (as well as lack of follow up, twice), when I returned one of the two pairs of shoes, the associate was rude & off putting - I approached & asked if I could return the shoes & she said maybe, shed try - I understand that not everything is returnable, but her affect the entire time was belittlingthen she kept pressing me as to why - although Id already told her shoes were not even tried on & the color wasnt what Id expected. Then she went over then with a fine-toothed comb (again, I understand, but her affect was like she was doing me a favor but also hoping to find a reason to deny the return)she again pressed me for the reason for my return, making me very uncomfortable. Finally, after handing me the receipt, she said, were done here - so impoliteI dont think Ill ever purchase from Saks again, as the customer service is seriously lacking!
Mar 20th, 2024