Gentry Pool Repair

Bob is Amazing! So smart, so friendly. He's the only person allowed to touch my spa equipment!
Mar 24th, 2022

Gentry Pool Repair installed a new filter and gas heater for me two years ago. Pricing was inline with my expectations and the work performed by Bobby was exceptional. I was a satisfied customer. Fast forward two years to present day. I experienced a failure of the main filter housing which was now out of warranty. I fully expected a hefty repair bill and understood this was a manufacturing defect completely unrelated to Gentry Pool's work. I got in touch with Vicki at Gentry and she put together a cost effective solution to resolve my issue. She has made a customer for life. I highly recommend Gentry Pool Repair. Their customer service truly sets them apart from their competitors.
Jun 19th, 2021

A little over 2 weeks ago we hired this company to come out and figure out what was going on with our pool system, as we were not getting circulation. They sent out a guy who was very knowledgeable, professional, and a great and friendly attitude. He was able to repair things that needed done, did it in a timely manner, and provided quality work. Unfortunately, the problem was misdiagnosed and was discovered just recently after my family and I were out of town for the last two weeks. I called them back up asking if they can look at it again since it didnt get fixed the first time, and thats when they wanted to charge me again for a visit unless the things he fixed previously didnt work. I explained to them everything he fixed is working great, and they did a great job, but I think the problem was just misdiagnosed and something else must be wrong. I told them I dont agree with them charging us $75 to look at something that should have been caught initially, and the very nice person on my phone deferred to the boss, Tab. Now here is where the customer service goes south. I explained to Tab that I think the causation of the problem was misdiagnosed, and that I would like them to take a second look at it, but didnt feel the $75 charge was warranted because this is the same problem they came out to fix the first time, but missed something. Tab asked why I havent reported it during the last two weeks. Legitimate question, and I let him know because we were out of town and unaware the problem occured. His response was an indirect implication that I was lying to him by saying, "Oh of course you were. If I had a dollar every time a customer told me that in my 20 years of doing this." Really? That's how you treat a customer who just spent $900 two weeks ago and is willing to pay for another repair? Did he want me to show him my travel documents to prove it or something? I would have shown him our travel documents for Houston, Texas and camping in northern Arizona just to prove it to him and knock him off his pedestal of arrogance if he asked. So their technican Madison (sorry if I spelled the name wrong!) came back out and found the problem he overlooked the first time. He fixed it, we paid for the repair and that was that. Very friendly guy and knows how to be professional. If only Tab in his "20 years" only knew how to treat customers with respect they would have a 5 star review. He should learn from Madison and the person who answers the phone. All in all, the technician they sent out was fantastic, the person on the phone I spoke with was fantastic, but the treatment from the owner to his customer was pretty bad. Not worth using them again when I could find a company who treats their paying customers with respect.
Feb 25th, 2020

Bobby upgraded my whole system! Fantastic job, very knowledgeable and reasonable price! Look no further. Great job. Control everything from my iPad or phone now. My kids actually want to use my pool again. New LED lights, easy to control my hot tub, super easy. Highly recommend.
Feb 11th, 2020

Gentry Pool Repair replaced our Hayward pool pump drive that was under warranty. They called to schedule my appointment on Tuesday and by Wednesday noon, Dillon had installed and reprogrammed our pump. Good job!
May 22nd, 2019