Crust

Service was excellent. Kaitlin is a gem. Food was right on point. Favorable and tasty. Cocktails and dessert (terimasu) rounded out the. Outdoor seating a plus, but a little chilly ( could use outdoor heaters). All in all great place for dinner!
Nov 18th, 2021

Nov 16th, 2021

Nov 13th, 2021

Nov 9th, 2021

I went to crust yesterday with some friends & truthfully it was a poor experience for a multitude of reasons. I’ve been to the ostrich (the bar below) many times & have always had a good experience with the bartender andrew normally taking care of us. I heard he’s no longer there. Disappointing. For the first time, I went to the restaurant above the bar & I am extremely disappointed. I’ll start by saying, the place was empty so “busy” is not an excuse. Waited >30 mins for someone to greet our table. By that time, a table for 4 opened up outside so we asked our waitress if we could sit out there since the weather was nice. She said no problem. When we got outside, a waitress outside who never actually ended up serving us told us that we “snuck out there but it’s ok, she won’t hold it against us” in a attempted to be joking tone but it was pretty obvious that she wasn’t happy about it. The only other time she spoke to us was when I asked her for silverware which she never brought. She did however fulfill the same request for another table next to us. Our food took a while, wasn’t cooked as good as normal, cold, appetizers & entrees came out at the same time, it was seemingly impossible to get a glass of water even though we asked 3 different people… at one point, I had to catch a guy walking by to ask for SILVERWARE & he didn’t even let me finish talking before he stormed off. My apologies guy! I didn’t know we were supposed to eat with our hands at crust. We asked that guy when he came back if he could get our server & he looked back & said, “she’s busy” & walked away. By the way, our server was talking and laughing with another table for 30 minutes at least, only 6 feet away from us while he said that. Never heard from our server until she brought the water I asked for literally (not figuratively) 30 minutes later. At least she was very quick to get the check. Although, when she did bring the check, I asked for a to go box. She brought me a to go box but had never cleared a single plate off of our table the entire time we ate. I had no place to put the to go box & I signaled that to her,she looked confused & walked off. I felt it was important I shared this story so that their leadership could understand how poor the service I received was. I left feeling upset because I gave a good tip as always when I really shouldn’t have. They should feel ashamed for the lack of effort they put in as it really stole the focus from a good night with friends. I’ve probably left less than 5 bad reviews in my life. Congrats Crust.
Nov 7th, 2021