Liberty Mutual Insurance

Aug 18th, 2020

Sent cancellation notice to my husbands insurance and claimed i gave them the policy number(total lie- not even sure how she got his policy info), i was looking to change my insurance not his. Alexis Barnett is a despicable human being who lies through her teeth. She's so incompetent I'm shocked she can dress herself or tie her shoes. She should NOT be in the insurance industy. I asked for her supervisor and she hasn't given it to me. Worthless agent
Mar 13th, 2020

They have a dedicated staff of licensed agents that are knowledgeable and caring every time you call. Other companies have so many limitations in the service area. Also, they really pride themselves in the claims process
Feb 15th, 2020

Jan 30th, 2020

Why Safeco Auto Insurance is a horrible company will be clear in a moment. Communication is key in any business to maintain a good relationship. For the past 2+ years I’ve been a Safeco customer because of 3 factors when I moved to Arizona: 1) Fair rates based on the higher insurance I wanted to carry 2) Backed by Liberty Mutual as a parent company 3) Was told they are really good communication & customer service Last November, 2020, I had my bank card ID compromised, so reach out to Safeco and updated my new account number and get the card back on auto-pay like it was. They took care of that and confirmed all information for me. I looked at the bank statement and the Safeco website to confirm this information was updated and the payment was pulled. It was. At the beginning of March 2021, I received a collections company notice that I owed a balance for December 2020 for Safeco and needed to pay. I looked at the Safeco website and found that my account was charged for November and not for December+, and my policy was cancelled in Dec. When I called my broker he looked into it and found that they sent out 3 letters over 3 weeks, that I never saw, stating there was an issue with payment. They Never called me or emailed me, not even once. They Never contact the broker, which they are supposed to do, so they could address it before cancellation. (So he was really upset as well). I was under the impression I, my wife and Son driving were covered, and found we had been without insurance for 3 months. That was the scariest part!!! Granted, I should have checked my statements to make sure this was still coming out, Totally my bad. However, since I was on auto pay for 2 years without an issue, and called to change to the correct information, they confirmed payment, I did not worry. When I explained to the Safeco agent what happened, they offered me new rates that were $150 more per month than I was paying with them due to the Lapse. I asked them to look at my payment history who confirmed, I was consistent, wasn’t late, and always communicated with I had a change in payment type. They didn’t care and were not willing or able to help. Because of this lapse in insurance my costs went up with other companies as a result. I will NEVER do business again with them or Liberty Mutual because of the lack of trust and communication from Safeco. I hope you don’t go with Safeco or stay with them if you are. Please find another company that will actually help protect you.
Mar 15th, 2021