Thomas Home Services

I was very impressed with the technician and his assistant and the work they did. I would highly recommend this company to my friends and family. 👍
Feb 14th, 2022

The service was great everything was taken care of and the technician that serviced the system was so helpful and friendly. He took care of all our needs and was so helpful in explaining what he was doing and if we had any more problems what to do. The best service I have had with any company in a long time.
Feb 6th, 2022

DO NOT USE THIS COMPANY FOR YOUR PLUMBING ISSUES! We’ve been “working” with Thomas Home Services for about a month now after detecting a water leak in our kitchen. I filed a claim through my home mortgage for someone to come to inspect the issue and they assigned it to Thomas Home Services. They contacted me and scheduled a technician to come two weeks out; which isn’t ideal but I get with COVID and staffing it can cause delays. Then, the day of the appointment their rep called me and said the technician who was scheduled called out sick, again, frustrating but I get it and they were able to get someone out after a couple days. Well the technician came and said he couldn’t identify where the leak was coming from because our kitchen cabinets being in the way. But, that was all they stated. Never went into detail as to what that work actually is, and we only found out later through numerous calls that they needed the cabinets removed to perform a leak detection. So, now we had to call our Home Insurance and arrange for our cabinets to be removed. After a WEEK of back and forth between Thomas and our Insurnace company I was finally able to talk to another rep from Thomas after numerous messages from myself and the home insurance rep. The rep said I could only schedule a follow up appointment after kitchen cabinets we’re removed. But, I had to provide a date to the insurance company in order to schedule the cabinet removal. I was finally given a date and thought this issue would be resolved. NOPE! Two days after scheduling the follow up appointment, and having our kitchen cabinets removed and sink disabled, I get an alert from our home mortgage company that Thomas Home Services DROPPED our appointment! They did this without notice and without explanation. Again, we’ve already had our kitchen torn apart to accommodate them and perform the service. After another day of silence I was able to get ahold of another rep who explained that they were never staffed to take on work from the home mortgage company and it was too much. So why would they accept jobs to begin with?!?!? Now we’re starting back at square one with a new plumbing company and without a functioning kitchen all because Thomas Home Services could not follow through with their commitments. I will NEVER use this company again and I highly discourage anyone from using this sub-par, unorganized, and unprofessional company too. Service: Leak investigation and repair
Jan 27th, 2022

Jan 15th, 2022

Destroyed my home by incorrectly installing AC. They refuse to fix my home so we have been living in a destroyed home with two young children thanks to them.
Jan 8th, 2022