Ashley HomeStore

Sep 8th, 2021

Sep 6th, 2021

Aug 30th, 2021

I have contacted the company. Supposed to get a replacement part del to my house so i can set up a time to have a tech come fix this, hmmmm, can they fix this? That was the first e mail after the bs i was given on the phone be janet the customer service rep, rude! I know from the following emails that they are not going to fix anything. I know this from working for the company that finances ashley. Number one complaint, do not fix broken items. Hmm interesting. I'm done, I'll pay it off and warn everyone about my experience with your company.
Aug 30th, 2021

The worse service ever. I spent 2 hours at their store. I only bought a King size bed and barstools. When I first entered the store, I asked for a sales associate that had helped me a few days prior. The current sales associate quickly told me that he was not available and hurried to assist me. I went in the store with pictures of what I already wanted...plus the previous sales associate had already made a cart (online) for me. I told the sales associate that I saw the furniture online and wanted to price match. She proceeds to go and ask her manager for approval on the price match. Ok...that's fine but why does it take 15 to 20 mins to get the approval and/or override? Oh thats right, the manager and other employees are busy talking about whatever instead of assisting the customer. So moving on...the sales associate goes over paperwork of my order. She added on furniture protection without getting my final confirmation! So immediately i tell her that we did not discuss furniture protection and she needs to remove it. After being in the store for 2 hours, not once did the manager nor the sales associate say "thank you for shopping here", "have a good evening" or nothing. The manager is rude and very disengaged. Today I tried to call the store and the phone rings and rings. Another phone number that was provided was to someone's personal cell. I refuse to do business at this Ashley Homestore again. Oh and the sales associate is Victoria. Please do better with your customer service.
Aug 31st, 2021