AlaskaFerry.com

Aug 2nd, 2020

I went on a dream girlfriends trip to Alaska with the assistance from Viking Travel inc. Their agent, Ann, helped us have the best trip ever! She planned and arranged each activity we wanted to do. We stayed in wonderful lodging and had the best tour guides. Our travel arrangements were great. If I get the opportunity to go back to Alaska, this agency will be where I go first.
Jun 14th, 2018

We had a very pleasant experience with the Viking Travel folks. Very competent and friendly. Melanie be went way beyond expectations in helping us. She arranged for a delightful lad, Caleb, to "babysit" our dog while we experienced a wonderful tour of the Leconte Glacier with Don Holmes on the MV Juno. (Incomperable experience with only three if us, alone at the Glacier!) When the Alaska Marine Highway changed ferries on our itinerary, Melanie negotiated an upgrade in our cabin. Many thanks to all the fine folks at Viking Travel!
Apr 17th, 2017

I wish I could give the agency and Anne Volk a 10 star rating. With Anne’s assistance we had a wonderful two month Alaskan RV Motorhome trip from Michigan. She arranged for excursions to the Arctic Circle, gold dredging, and Denali National Park. Moreover, she made the reservations for our transportation of the RV and accommodations on the Alaskan Marine Highway. All without a hitch. We went on 16 hour guided tours into the Arctic Circle and Denali National Park. Both tours were comfortable and well worth the time. They were great adventures. The most challenging however was the Alaskan ferry system. We traveled from Whittier Ak to Juneau and camped for 5 days. She then arranged to reboard the ferry with the RV to Petersburg Ak. We again camped for 4 days. Anne set us up with an two additional excursions in Petersburg that were amazing. The Anan Bear and Wildlife Observatory Anan Creek and Tongass whale watching tours. Unfortunately, you will not experience these activities on an ocean cruise. We then reboarded the ferry system to Prince Rupert British Columbia. When I say Anne’s arrangement’s were flawless. They were. Matching the size of the RV to each ferry to the anticipated destinations could be a challenge. We were expected at every stop and with reservations. I did not know what to expect by driving the RV into each of the ferrys. It was a challenge to squeeze the RV in but the crew was very helpful. However knowing that we were expected and had reservations for both the RV and staterooms eased the apprehension considerably. I would not recommend anyone travel to Alaska without Viking Travel’s assistance.
Jul 2nd, 2019

My experience with Viking Travel was terrible to say the least. I am from California and had been told that you need a travel agent to move around Alaska (UNTRUE). I sought out Viking Travel through a magazine advertisement and was given an quotation on a 10 day trip. The problem was I was given a final lump sum which did not spell out how much I was being charged for for the different components. Had they done this would have realized earlier that Viking was heaping a substantial charge onto each and every tour, and hotel booking. My $11,000 trip should have been $7000. There were mistakes regarding situating me virtually on the railroad tracks for my stay. Now I had wanted to be near the train station, but virtually on the tracks???? The sound of the whistle blowing was very unwarranted. I should have been told. I suffered other issues such as landing in an area of Alaska where the cellphone service is non existent and they didn't arrange to have the lodge pick us up. They said we didn't tell them. Isn't that what a travel agent is supposed to do? They also didn't have a Anchorage hotel pick us up either and we had to grab a cab. I asked the hotel and they said they offered free transport. Why was this not done. One tour was simply cancelled, with us having nothing to do. in Alaska are pricy so having days with little to do is very wasteful. Next we traveled to Brooks Camp (A MUST), but the photographic guide they "Hired" for us was a no show. Then I found out that even though they booked the guide for us they didn't pay, even though I paid them handsomely for this trip, they failed to pay for our flight over. Small items like this ruin a trip. I contacted the office constantly and they were polite, but fought me tooth and nail when it came to refunds. And since I now had done my homework on those infrequent occasions when they did offer some compensation it didn't match what I was being charged for or what I could have gotten the same services for if I had done the trip myself. One more piece was they reserved a car for one day more than I was even there. Run don't walk away from this travel agency. DO IT YOURSELF and save money and aggrevation.
Nov 29th, 2016