Soni Jewelers

I would give a zero if possible! We bought Tanzanite stud earrings. The stones were in another pair of earrings with diamonds but I only wanted studs. They told me they would take the Tanzanite stones out and mount into plain 14kt white gold mounting. My husband picked up with just enough time to get back on the cruise ship so he didn't inspect them very closely. When he showed them to me on the ship it was obvious that they were different stones. They did not even match! When we called at the next port they said they would fix and would email us. They didn't. We called them when we got home and they admitted they used different stones. They offered to make it right but when we sent the earrings back they refused to sign for the delivery! Thankfully we paid on a credit card so I have disputed the charge as a fraudulent transaction. Another jeweler even told us the stones were fake! I should have done business with a jeweler guaranteed by the cruise ship! What a nightmare!
Jun 21st, 2019

Bought a beautiful ring while visiting Alaska, the stone fell out within 2 weeks
May 31st, 2019

I was on a cruise. Colors and Soni's was the first stores I visited in Ketchikan. I purchased a wooden owl and eagle at Colors from Chuck. At Soni's I purchased 2 necklace and 2 rings(diamonds and special gems). The staff is awesome, they know their business and are very helpful. They are great salesmen. Richie, Chuck and Sam are a joy to do business with. They shipped my eagle free of charge due to too large to fit in my suitcase. I absolutely love my jewelry and have so many compliments. Highly recommend these stores if you are in ketchikan
Mar 28th, 2019

Bought an emerald necklace with a gaurentee of authenticity with appraisal while on a cruise. Got home and found it to be fake. Once pointed out it was easy to see. Salesman even was telling us about how to notice fakes... What a scammer. Beware of this establishment. To think they had retail price of $4200 for a maybe $42 costume jewelry... I do have phone number of salesman... He had already stalled once. Waiting for options and investigating ways of filing complaints and charges. Lucky I know some professionals in Alaska that might be able to help. Stay away from anything Soni...
Dec 26th, 2018

I can't say enough nice things about this place. Their staff is amazing and their jewelry is incredible not to mention the deals they offer. You can't go wrong with any piece you choose. They stand behind their quality and craftmanship 100%.
Dec 30th, 2017