Texas Roadhouse

Great Food
Apr 9th, 2024

Love the rolls
Apr 7th, 2024

Apr 6th, 2024

Mar 31st, 2024

My family and I visited this restaurant to celebrate our great grandmothers birthday. Before ordering, my daughters foot inadvertently kicked a rat trap, which was under the table. The trap snapped and her toes were almost snapped by the trap (she was wearing open toed sandals). We had to pick up the trap and give it to the manager. I then found a bug in my Caesar salad and therefore asked the waiter to remove my entire order from the bill and so I watched every one eat. I was offered the option to have another meal but after already finding a bug in my salad, I was no longer interested. The rest of my party was unsatisfied with their meals but did not say anything. As we were leaving, I saw 3 waiters pointing at our table and talking so I approached and explained why I chose not to tip. The waiter proceeded to explain that our problems had nothing to do with him and should not have reflected his lack of a tip. I tried explaining that his tip was based on the whole experience and that he needed to speak with his manager. He explained that he had already taken my order off our bill and should have been satisfied but I explained that his job was to advocate for his table and more should have been offered on the restaurants end to make sure we walked away pleased. Another waiter then approached and complained about the small tip he received from another party we were with. I understand that waiters are underpaid and as a result, it is the responsibility of the cook staff and the managers to make sure that the customer is satisfied so that the tip of the front line staff is is not affected. This was a terrible experience and I hope that the next time, the restaurant would offer more to rectify the problem, besides huddling and talking negatively about their customers. Unfortunately, we will not be returning and will not be recommending this establishment to others. Update: The manager contacted me and definitely made up for the poor service. We returned and the experience was 100 times better! The food was great and the waitress was awesome! Thank you for turning things around
Apr 5th, 2024