Alabama Credit Union

Apr 1st, 2024

Horrible customer service. This morning I visited my local branch ATM, which gave me 3 $100 bills. As most people know, merchants don't like and often won't accept large bills. So, I pulled around to a drive through window and asked to have the bills changed to smaller denominations. In return I was asked to fill out an account slip. Really, ACU? ACU, your ATM dispenses a denomination your own branch finds suspicious and then you further complicate my day and transaction by making me produce my ID, search for my account number, and fill out a form just to get change. Time for a new bank in my life.
Mar 8th, 2024

Rude. Cheap. Don't tip their delivery drivers yet expect the world.
Jan 11th, 2024

I am writing to provide feedback regarding the service I have received as a business account holder at your branch. While I appreciate the convenience and benefits of having a business account with Alabama One, I would like to highlight an area that requires improvement. Specifically, the speed of service at the branch has been noticeably slow, resulting in significant waiting times. On my recent visit, I had to wait for approximately 30 minutes before being attended to. As a business owner, time is of utmost importance, and such delays can be quite frustrating and detrimental to my productivity. To address this issue, I believe it is crucial for the branch to allocate additional staff members to handle customer transactions promptly. By increasing the number of employees available at the branch, you can effectively reduce waiting times and enhance the overall customer experience. I would like to emphasize that this feedback is intended to help improve the service quality at Alabama One. I value the professionalism and expertise of your staff, as well as the range of services provided by the bank. However, the prolonged waiting times have been a persistent concern for me and, I assume, other business account holders as well. Thank you for taking the time to consider my feedback. I hope that you take appropriate measures to address this issue promptly. As a loyal customer, I believe that with the necessary improvements, Alabama One can continue to provide excellent service to its customers, including those with business accounts. I look forward to witnessing positive changes in the near future.
Aug 14th, 2023

My husband and I are new to this bank. We were told about mobile deposit when we opened our accounts, which my husband was excited about since he receives paper checks from work. When he deposited his check using mobile deposit, the check was not displayed in full in our account. We waited a few days, but the full amount would still not show up. I went to ask what was wrong and why we were not seeing the full amount. I was told that corporate was unsure of whether the check was legitimate, so they were essentially holding on to it for several days to make sure. I asked if I could just stop the transaction and bring the check in for an in person deposit. I was told I could not-it was too late. They graciously gave me $250 to hold us over until the check cleared. However, they ended up holding the remainder of the check for a full week. In that time, we accrued almost $40 in nonsufficient fund fees in addition to late fees on bills that we could not pay because we could not use our money. This is only our first week at this bank. I am not impressed and considering closing the account and trying elsewhere.
Jul 26th, 2023