Fords Valley & Highway 278 Water CoOp

They make up thier own rules to when the bill needs payed as they go. Dont pay on thier website. They wont honor it,even if you have a conformation number of day and time it was paid. You usually can pay a past due amount on or before the due date. You will be ok until 3 days later and they disconnect your water and lock it off.. then charge you an additional $100 fee to get it unlocked. You NEVER know what they will be doing. No rules set on how to pay, or how much to pay. Dont believe what the bill says.
Feb 3rd, 2021

I got my water cut off today, paid my bill on 2/10/20 today is 2/17/20. I call and tell girl in the office told me sharply and rudely that I DID NOT PAY my bill, well I pulled it up on my phone, told her what date it went through and receipt number. She said she would call me back she never did, I had to call her back. She said she FORGOTto write it down. Not a I'm sorry or nothing. This person needs another job. I don't know who's daughter she is but she needs to go. The guys who came to ture my water back on were great.
Nov 28th, 2019

The rudest customer service I have ever dealt with nor are they willing to listen. I have proof I paid my bill and they are still stating it was not received before their so called disconnect list was generated. Therefore they are disconnecting my water! Total BS!
Nov 17th, 2019

I love the people down at our water company ❤️ they are the nicest people yet I moved from the city here and can I say awesome 👍 any time we have water problems they fix it right on time...
Oct 12th, 2019

Jul 31st, 2019