Eastern Tree Service

My experience with Eastern Tree Services, and their owner Robert Young, is the worst experience that I have had with a contractor in my 55 years as a homeowner. It started on November 30, 2021, when I contracted with Eastern Tree to have 6 trees removed from my property for $3,400. They arrived to do the work on January 4, 2022. Over the following weeks they did over $8,800 of damage to my home and property. They used a Bobcat to remove small trees from my back yard rather than drag them from the yard to the curbside. The Bobcat broke several of our steppingstones and tore up the sod leaving 4-inch ruts in places. This resulted in me having to replace 250 yards of sod at a cost of $6,000 As they were removing a tree with the aid of a boom truck, they dropped a limb through my roof damaging the roof, soffit, facia, and gutters on the west side of my home. They immediately had a roofer come and patch the roof, the shingles did not match which will require my roof to have to be washed at an estimated cost of $750. They were not able to find a carpenter to repair the soffit, facia and gutters and told me to go ahead and have it done, and they would pay for the work. I had the work done for $2,100 they have now refused to pay. The boom truck used to remove the tree pulled into my front yard. I had been assured that they would put down pads to insure no damage to my yard and irrigation system. They did not put down pads leaving two 12 feet by 2 feet by 4-inch areas of damage to the sod in my front yard. The owner, Robert Young, sent his son out and inspected the damage and he assured me that it would all be taken care of. It is now March 22, 2022, and nothing has been done. Eastern Tree no longer answers my phone calls or respond to my emails or messages. I have not paid the $3,400 for the work and intend to use those funds to pay for the damage that they caused. I will then have to get a judgment in Small Claims Court for the additional cost of repairing the damage that they did to my home. Eastern Tree did $8,850 in damages to my home and property and then refused to communicate with me to resolve the matter. I feel the state of Alabama should revoke their business license to operate in the state. A review of the other complaints found on Yelp and the Better Business would substantiate my opinion that the public needs to be protected from Robert Young and his business practices. Service: Tree removal
Apr 10th, 2022

Worst company I have ever dealt with. The owner is extremely unprofessional, rude and dishonest. The office staff never knows what is going on. The crew worked hard and was nice. I feel bad for them. They kept delaying our job of 9 trees for almost 5 months. Then tried to back out the last minute. We pushed them to get the work done anyways. They cracked our driveway and rutted out our yard a few months before they even started the tree work. We had to stay on them to get it all fixed correctly. The owner kept asking to get paid before the job was done and things were fixed claiming he could not make payroll or support his family. We refused payment until it met our expectations. Do not use this company! Services: Tree stump removal, Tree removal
Mar 14th, 2022

Excellent communication with super quick service! Eastern took care of a huge dead oak tree in the backyard of our new home almost instantly after calling.
Mar 10th, 2022

If I could give ZERO stars I would. BEWARE! I rarely write reviews, but I had to for such a horrific experience with such a destructive and unprofessional company I have ever contracted to do business with. I contracted ETS in October for 5 tree removals and stump grinding. Heres the story and timeline of a FOUR-month saga. I had in August a retaining wall built in my backyard, done well and looked beautiful. When I hired ETS to do the job we created the workorder to avoid any removal or damage to the new retaining wall. They sent out a brand-new crew to my house while I was at work to start the tree removal. First issue: the new crew did not follow the work order to bring down the massive trees piece by piece, instead they let giant trees fall which not only took out one adult big tree (dogwood) but took out half of my neighbors tree, and the whole top half of a brand-new tulip magnolia I had just planted in the spring. Second issue: they sent out over a week later (leaving my yard full of FIVE giant trees cut up and down remind you) this crew ALSO did not follow the given work order and COMPLETELY DESTROYED my brand-new retaining wall. (SEE PICS) Ripped the out rock from the entire trench behind the wall and demolished the trench tarp that lined on the backside of the wall. Ruined by brand new sod that was also installed in August along with the bobcat damaging the firepit. ETS agreed that the work order was not followed, offered their apologies and said they would fix everything that they were insured. I am on month FOUR now dealing with them and trying my very best to get repairs done, I have been the one to make almost every single phone call asking for updates asking for them to please come out. I even went and got another company to quote the repairs that way if they could not come out to please pay another company to do the work. Third issue: Many more weeks have passed and to date I still have a completely destroyed yard, retaining wall and now that they have ripped out the retaining wall and all rock that was stabilizing the ground my large storage shed is now starting to fall down the hill. ETS has made a ton of promises and has fulfilled none of them. I DON'T RECOMMEND THIS COMPANY. Why is a company insured if they don't repair damages done while working on site??? Please see all pictures! I have included in my pictures one before and then how they left my property. Services: Tree stump removal, Tree removal
Jan 14th, 2022

i received a quote quickly from eastern tree to drop a large oak and grind the stump and it was very reasonable though i had to wait a month from them to come out. They came out the day they said they would. However, they left the tree and the debris in my yard. and the stump is still there(about 3ft) It has been there going on 10 days. I called the first time and they said it would be picked up within 8 days. then the third time i called they told me that i am scheduled but couldn't give me an exact time(basically said they'll get to it when they can). Really wanted to leave these guys a good review because they were responsive up until they started the job but have since fallen very short of expectations. I have or had a really nice lawn. so who knows what's under all the debris that's been covering about 1/4 of my yard now. update 10/20- So they started on my yard almost a month ago. They finally removed all the debris and grinded the stump. After I asked them i don't know how many times. They guys that came out and did the last of the clean up had a nice little loud argument in the front yard. and they dented my mailbox. Since i can see my yard now. It is pretty much destroyed. There are ruts and holes all over the place. They finally came out today and "fixed" it but when i say fix, i mean they threw out grass seed and wiped the mailbox off. update 10/21 they knocked 200.00 dollars off for my trouble. /ticket closed. decide for yourself if this is what you want. Lesson learned -cheaper most of the time is not better. I'm attaching photos of the before and after images. see for yourself. Services: Tree stump removal, Tree removal
Nov 5th, 2021