Cushion Source
-
946 Plantation Way
Montgomery, AL 36117 - (334) 558-0863
- Website
Chamber Rating
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JoAnna Harman
Great people and they do great work. So glad to have found this company to do my custom cushion. Everyone was so helpful!!
May 24th, 2023 -
Joan Southers
Beautifully made, the fabric selection is un believable So many to choose from.
Mar 12th, 2023 -
Stefan Danielsson
Very happy! Ordered an oversized cushion for the window seat. Delivery time was a month, but its built to order so thats to expect. Order arrived exactly as I had hoped for. Recommended.
Dec 28th, 2022 -
Paulina Narchus
Had an excellent experience the first time I ordered from them. Second time around (about a year later) has been a terrible experience. They double charged me for an expedited delivery and the cushion arrived too large and not to my dimensions, their customer service response was that welting can up to .5 - however I had previously ordered a window seat from them with welting and that was not the case - additionally it was still over the dimension with the welting not included. Overall terrible customer service.
Dec 4th, 2022 -
Lisa Wong
From beginning to end, top to bottom, my experience was 5 stars! We so appreciate the quality of service, materials, and workmanship. This is a company that puts customers first, uses high quality materials, delivers beautiful products, quickly. Wow, where to begin. We placed our order and were contacted immediately to let us know the fabric we selected was on back order. Without question or additional cost, they sent several alternative fabric options so that we could make an informed decision. Upon receiving our templates, they quickly (the day they received them) went to work, reached out with clarifying questions, and began our project. We then received our order in less time than their quoted window and the cushions were well wrapped, keeping them from being damaged during shipment. Because these cushions would be for patio furniture not yet in place (delayed deck project), they sat wrapped in our garage for longer than anticipated. When we finally unwrapped them, we noticed the zipper was on the wrong end on two of the cushions. I reached out and again received an immediate response and plan for resolution via email. Then, to my surprise, I also received a phone call, with an apology for the mistake and a quoted delivery window for the replacement. It came and I now have a gorgeous set of cushions that is higher quality than the original Tommy Bahama cushions being replaced. This is not just a 5 star company. I would rate them one of the highest in comparison to any establishment Ive worked with/experienced. Ever. Thank you, Cushion Source!
Sep 16th, 2022
Contact Info
- (334) 558-0863
- [email protected]
- Website
Questions & Answers
Q What is the phone number for Cushion Source?
A The phone number for Cushion Source is: (334) 558-0863.
Q Where is Cushion Source located?
A Cushion Source is located at 946 Plantation Way, Montgomery, AL 36117
Q What is the internet address for Cushion Source?
A The website (URL) for Cushion Source is: http://www.cushionsource.com/
Q How big is Cushion Source?
A Cushion Source employs approximately 20+ people.
Q How is Cushion Source rated?
A Cushion Source has a 4.2 Star Rating from 20 reviewers.
Related Categories
Ratings and Reviews
Cushion Source
Overall Rating
Overall Rating
( 20 Reviews )JoAnna Harman on Google
Great people and they do great work. So glad to have found this company to do my custom cushion. Everyone was so helpful!!
Joan Southers on Google
Beautifully made, the fabric selection is un believable
So many to choose from.
Stefan Danielsson on Google
Very happy! Ordered an oversized cushion for the window seat. Delivery time was a month, but its built to order so thats to expect. Order arrived exactly as I had hoped for. Recommended.
Paulina Narchus on Google
Had an excellent experience the first time I ordered from them. Second time around (about a year later) has been a terrible experience. They double charged me for an expedited delivery and the cushion arrived too large and not to my dimensions, their customer service response was that welting can up to .5 - however I had previously ordered a window seat from them with welting and that was not the case - additionally it was still over the dimension with the welting not included. Overall terrible customer service.
Lisa Wong on Google
From beginning to end, top to bottom, my experience was 5 stars! We so appreciate the quality of service, materials, and workmanship. This is a company that puts customers first, uses high quality materials, delivers beautiful products, quickly.
Wow, where to begin. We placed our order and were contacted immediately to let us know the fabric we selected was on back order. Without question or additional cost, they sent several alternative fabric options so that we could make an informed decision.
Upon receiving our templates, they quickly (the day they received them) went to work, reached out with clarifying questions, and began our project. We then received our order in less time than their quoted window and the cushions were well wrapped, keeping them from being damaged during shipment.
Because these cushions would be for patio furniture not yet in place (delayed deck project), they sat wrapped in our garage for longer than anticipated. When we finally unwrapped them, we noticed the zipper was on the wrong end on two of the cushions.
I reached out and again received an immediate response and plan for resolution via email. Then, to my surprise, I also received a phone call, with an apology for the mistake and a quoted delivery window for the replacement. It came and I now have a gorgeous set of cushions that is higher quality than the original Tommy Bahama cushions being replaced.
This is not just a 5 star company. I would rate them one of the highest in comparison to any establishment Ive worked with/experienced. Ever.
Thank you, Cushion Source!
Overall Rating
Overall Rating
( 20 Reviews )Write a Review
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