Digital Doc - Madison

Must be the same experience for all of us! I needed an iPad screen replaced, paid up front, was supposed to be a few days. Weeks later...same boat. Called 3 times now, left 2 messages, no return call. Customer service is poor. Service is poor. I'll upgrade to a 2 for now. They were very personable, but when I went by no one was at the store and they had no signs and when I called they didn't have my iPad. But they did bring it to me the following day... So that was good.
Aug 22nd, 2017

Broken screen on phone replaced in less than 2 hours after dropped off.
Apr 3rd, 2017

They do phenomenal work and have the nicest group of individuals employed. I highly recommend their services.
Nov 12th, 2016

I had a broken screen on my IPAD. Found Digital Doc online, this was the best find ever. They have fast service and very professional employees. I would highly recommend Digital Doc!!! They were great!!
Aug 7th, 2016

I asked to have the charge port on my tablet replaced. They told me the part would arrive within a few days and the work would take a few hours. Three weeks later they still didn't have the part in. I called them 3 times in three weeks to see if my tablet was ready, each time they said they still had not received the part and they would call me in a couple days. They never called me. Yesterday once again I called to see if it was ready, again they said no. I told the general manager I was tired of waiting, cancel my order, I'm coming to get my tablet. I got busy and wasn't able to pick it up till today. When I got there and asked for my device the general manager said they finally got the part in after I had called yesterday, and they installed it. How convenient that the part finally came in mere hours after I said I'm tired of waiting, cancel my order. I paid for the cost of the part and left with a tablet that still won't take a charge. I've been so busy and tired, it didn't occur to me till tonight that I told them to cancel my order and they still installed the part anyway, which didn't even fix the problem, AND I paid for it.
Mar 8th, 2017