Loxley Family Medical Center

Called their Covid hotline for the free Covid screening. The woman that answered the phone stated that it was a free test. My husband and I went to the facility for our Covid test but a month later we got a bill. On my bill I have my husband and myself, my husband also received a bill for himself. But, the bill is for the phone call to give us our results!!! Only my husband received the phone call to tell us we were positive. I have tried several times to get someone to answer me on why I am being billed for something I did not agree to with no answer. I never said they could charge me for results. If you call the hotline now, the woman will tell you that the test is free and the results are free. This is a huge scam. The state of Alabama advertises free Covid testing and listed them as a provider but, they are trying to charge people for the results phone call. Huge scam that I plan on taking all the way to Montgomery.
Apr 4th, 2021

Very unorganized office staff. Show up for an appointment that the was never put in the computer when I made the appointment over the phone. Then later I'm told they refuse to refill my prescriptions since they haven't seen me in so long. Mistake made by the office and they punish the patient for it. I'm sure they will be sued soon.
Jul 17th, 2020

May 22nd, 2020

Unprofessional in so many different ways. There is one competent nurse that I met but the female "Dr" PA is a complete joke. She diagnosed me with something and then wouldn't give me a Drs note for my work about it.
Oct 15th, 2019

Very good doctor great customer service an outstanding staff very nice and friendly 👍
Apr 10th, 2019