Lids

David Garcia _{on ChamberofCommerce.com}

Feb 2nd, 2023

Unfortunately I have to give this Company, a negative review. I have nothing even remotely good to say about the employees and their customer service or lack thereof. I went in to their Parkway Place mall location last night to exchange a hat I got as a gift from my girlfriend, as it was just a little too big for it to fit right. It was a bout half an inch bigger so I couldnt even wing it. I never wore it for the couple weeks that it sat in the original bag. Her and I walk in with the product and hand it to the sole employee there, who stated he was the store manager. He examined the hat thoroughly as if he were a CSI and looking for any clue or evidence of defect or tampering. He told me "I can't do nuthin' with this. I can't resell this." Shocked, I wondered what he saw that I didnt. This hat was literally pristine and the exact condition it left the store in originally. I attempted to ask him to reconsider. By the few moments I was in the store I could tell he was salty and visibly annoyed maybe at the fact that I was even in the store. It was near closing time and perhaps he had closed the till for the day. I couldnt be sure, but as a general rule I try to treat everyone with respect and go about completing my current task. My girlfriend, who came in with me picked up on this as well. She was evidently more upset about it than I was. She couldnt believe what this guy was saying. As she left the store she muttered under her breath a few choice words. So I turn back to the counter and put the hat back in and requested one last time, already knowing the inevitable response, for an exchange. Moments later I walk out of the store and turn right toward a dillards where I would exit the mall. There, I met my girl standing there visibly upset and aggravated that the emoyee, the "store manager" no less, would be so unreasonable and, quite frankly, rude toward us. As we were walking away I hear an incoherent yell. I dismissed it not thinking that it was of any importance. Then I hear it again. So I turn around to see this guy standing in the entranceway of the small retail space, where he had lowered the security gate a little bit to begin what Isurmised was shut down procedure for the night. He was standing there yelling toward me something I couldnt quite make out. So turned my head a little to hear better and said "Im sorry what was that you were saying?" In which he responded "What she say to me?" I turned figuring the only person he could have been referring to was my girlfriend. She then asks me "What did he say?" I tell her that I think hes asking what you said when you left the store. She tells me "I said hes sorry as hell" I turn back to the "Lids manager" and say as a matter of factly "She said that youre sorry as hell" he responded in a less than friendly manner and shouts out "why dont ya'll say that to my face then yo!" I then immediately yell back , failing to hold back a chuckle at this guys paltry display of "tough guy" aggression "Ok. She said you you were sorry as hell!" after I said that I just stood there waiting to see what his next action would be in order to determine wether or not things would escalate. My guess would upon seeing my posture at the ready and not phased by his idiocy he determined that a physical confrontation was not in anyones best intrest. Before hastly shutting the store gate he yelled out "well yall aint gettin a new hate anyway" *gate slams* My girl and I turn toward the exit not before letting out a boistrous laugh at how foolishly childish this guy was. I was left with a feeling dissapointment toward this company. I always try to give people the benefit of the doubt and play devils adcocate often to my own peril. In this instance this employee was clearly in the wrong. I dont think an injured fragile ego should ever be cause enough for any employee, let alone some idiot who claims to be a store manger, to be aggressive toward customers. I really do wish this situation wouldve resulted with a positive outcome. Its unfortunate. Lids=👎