Goolsby Bros Plumbing & Electrical

Always do an excellent job.
Apr 3rd, 2024

Mar 31st, 2024

Disappointed. Poor communication and a mess left behind for me to clean. I wont use or recommend Goolsby for anything in the future. I bought a home in Nov, and I heard great things about Goolsby Plumbing, and really looked forward to using their services on several projects Im doing. However, my experience left a lot to be desired. First visit: I went in and spoke to the woman at the desk about replacing the outdated shower/tub faucets and diverters. There was also a man there who said theyve done plenty similar in my area and it was around $900 for two. I was urged to return the hardware I purchased from Amazon and use the products they would supply. She specifically told me the items from Amazon are made of plastic and dont hold up. I agreed to make an appointment when I knew my schedule better. Communication: I called to schedule, I was told a rough estimate of the days they might be able to do the job, and she told me I would receive a call back. A week later I called to get an update, left a voicemail. Again a few days later I called and left a voicemail, nothing. I filled out the online form on their website with my info, nothing. My mom reached out to the owner, who said I was already on the schedule for a specific day. How was I to know? I would not have been home that day, and their lack of communication would have been frustrating for both of us when they showed up for nothing. The work: I was told initially they go through the back of the shower to replace the parts, and it would be simple. I came home to a large hole cut in my drywall, and an absolute mess left behind drywall dust everywhere. It looked as if they didnt even bother cleaning their mess at all. I would never leave a customers home in that condition. The hole in the wall was fine, I can repair that, but the disrespect and lack of attention to detail shows a lack of character and customer care. As well, the diverter in one shower was not changed, and the drain in the other shower was not changed. Now I have unmatched hardware. There wasnt even a phone call or text or anything to ask if I was okay with leaving some parts or replacing. The assumption was that everything would be changed with new materials. Whats worse, theres a gap in the shower wall underneath the faucet handle where the hole is open to the inner wall. Materials: the hardware used, is PLASTIC. The faucet, shower head, and other parts are plastic. The inner parts are mostly plastic. Ironically, the hardware I returned to amazon was all metal, rubbed bronze, for 1/3 of the price I was charged for ugly plastic overpriced "chrome" hardware. I let the owner know about this. He seemed to really care about making it right. I understand he had some medical problems during that time so I don't fault him at all for any delays, but 3 months later Im done waiting for an opportunity for them to correct it for a better review, but now I'm leaving this. Final price was just under $1100. If I could go back and do it all myself, I happily would. I wanted to save time in my busy schedule for my family, hence why I paid someone else to do the job. If I knew I would be replacing parts and cleaning a mess after someone else, I would never have hired Goolsby. I understand this may have been a fluke job, but it should have been corrected.
Mar 26th, 2024

Mar 5th, 2024

I needed a timer fixed, some light switches replaced to smart switches, and outlets drilled through from inside through brick to go to patio. The work was done fine. Time was manipulated to charge more. The less stars is because this is charged hourly. When the paperwork was written they stated they were here 1/2 hr before they actually arrived. (I wasnt able to prove different so had to pay-make sure you note the time WITH them when they arrive). There were 2 people twice my husband and myself had to ask them to split up to accomplish tasks instead of one standing and talking with other doing the work. Extra unnecessary time was spent on cleanup while the other person disappeared in the truck for awhile. Another 15 min to prepare my paperwork and then rounded that up to a half hour. So I was overcharged by an hour.
Feb 28th, 2024