Kemper Insurance

I have been insured with Infinity for almost 10 years. I have never had an accident or given them any problems. This month, I am due for renewal and after receiving my renewal packet, I noticed the fees have increased over 30%. I called to understand why but the agent explained there is no reason other than prices went up. He advised me to look somewhere else if I was not happy. Infinity does not value loyal clients or care to keep them. I can't believe the agent would suggest for me to call someone else. I called around to get more quotes and found a better price with more coverage at State Farm. I called Infinity back and explained this and the new agent told me the same thing the first agent had told me the week prior. He suggested I go with whoever gives me a better price because there was no discounts or price matching, they could do. I can understand prices went up, but I thought an increase of 35% is unfair. I understand they cannot do a price match however what I don't understand is the bad, cold attitude they gave me over the phone. I am disappointed on the customer service skills the agents have at Infinity. I will be making the changes this week before the policy renewal date. I want to share this experience so others can take that under consideration before joining Infinity (Kemper) insurance. They will not reward good drivers; they do not care if you stay or go with someone else, they increase your amount each time the renewal is due, and they do not have any customer service skills.
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