Pet Palace Inc

Since I did not receive any comment or follow-up after contacting Pet Palace directly, I thought I would share my experience here. I boarded my kitty for July 4th weekend; it was her first time being boarded. When I picked her up, she was skeletally thin, which I did not notice until I took her out of her carrier when I got home. Granted, she had lost a little bit of weight before I brought her for boarding, but not a noticeable amount. I had already planned on taking her to the vet as soon as I was back in town, but I was never notified during her time at Pet Palace that she was not eating (it was pretty obvious to me that she had not eaten those 4 days for her to be so skinny). I may have come back sooner to pick her up and take her to a vet or requested that someone drive her to a local vet at my expense. She ended up being diagnosed with Feline Infectious Peritonitis, which you may know is a fatal disease in cats. While I have been able to treat her for it, if we had known even a few days earlier, I would have been able to start treating her earlier, and she may not have been hospitalized for three days or needed a blood transfusion just a couple days after picking her up from Pet Palace. I am not blaming Pet Palace for giving her FIP; this isn't the case at all. I'm just really disappointed with the lack of communication. I wasn't told even when I picked her up that she had not eaten during her stay. I hope that this is not something that happens to any future kitty parent who boards with Pet Palace.
Feb 24th, 2022

The staff was friendly but i wasnt pleased with my Pomeranians cut I showed a pic and her facial area looked chopped up
Oct 27th, 2021

Oct 17th, 2021

Oct 8th, 2021

Don't go there. I use to work there. The owner does not treat the animals or her employees well. Go anywhere else but pet palace. I am in legal trouble with the IRS because my tax form was messed up, the wrong SSN was put on my form, and she is refusing to help me. I know of an old Co-Worker who had to threaten to sue and go in with a Police Officer to get her last paycheck. She does not properly train employees on how to handle dogs. One time while working I got bit by a cat...my entire arm swelled up and felt like it was on fire! But she said it wasn't bad enough for me to go to the doctor. She expects the groomers to groom 8 dogs a day! (at least that how many we did) and there was only 2 of us. It was way too much! We were so rushed for time that we could not be nice.......yeah they may come out looking nice, but your dog did not enjoy that groom. Don't go there.
Sep 19th, 2021