Heritage Propane

Follow TheRabbit _{on Google}

Apr 7th, 2024

Tells you to evacuate the premises when you have a leak and says a technician is on the way. No one shows up, day 2 same thing says theyre on the way and nothing. Day 3 same story says someones coming and they dont. What Im I supposed to do? sleep outside? Call the local office that forwards you to a 30 mins wait in some out of the country call center. They are nice but not helpful. Wont give you a local number to call, wont give you a manger to talk to. Best part, I have a scheduled appointment, take off work sit and stare at my driveway all day when all of a sudden I get a text saying appointment completed and absolutely no one came. So again I call, wait 30 mins a listen to them lie and say they called me I didnt answer and they marked complete. WHAT. Bad ethics, lies and no appreciation for their customers time and safety. How are they in business!?

Tammie Black _{on Google}

Mar 3rd, 2024

I have called 5 plus times regarding a service call that was scheduled last week for today!! No one called or bothered to show up!!! I've called back again numerous times today, first time was assured someone was coming this afternoon nope...
Called again a few minutes ago, no one is coming tonight. I was assured someone would be in touch with me tomorrow.
If I don't get a call tomorrow I'll be taking further action and contacting the better Business bureau.
This is horrible customer service!!

Marilyn _{on Google}

Dec 24th, 2023

I called to set up repair/service for gas log heater. The only help I received was a number for Angie's list!!

Debra Worley _{on Google}

Aug 6th, 2023

Worst company we have ever done business with.

Roger Good _{on Google}

Mar 18th, 2021

THIS COMPANY WILL TRY TO RIP YOU OFF
Ordered a 100lb tank of gas to be delivered 8 weeks ago told me it would be 7 to 10 days for delivery kept calling them back to get updates on when they don't show up they kept telling me that there was no delivery scheduled Ordered was canceled even got told by one employeein their delivery department that he could see where it was going to be delivered that day never showed. Finally spoke with someone in their billing office she told me that she could see where it had been scheduled 5 times and canceled by their delivery department for invalid reasons. So she scheduled it for an expedite delivery and I should have it within 48 to 72 hours and if not to call back and ask to speak with a manager in the delivery department. So when it didn't arrives and when I tried Anna refused to connect me to a manager that she could help me. So explain what had happened she looked it up and said that my order had been canceled. Told her I didn't cancel it she asked me when I wanted it delivered. So I told her that I was about out of gas so I needed it the next day. She replied ok that will be another $300 for it to be delivered. My response to her why would I pay you another $300 to deliver what you have delivered 8 weeks ago just give me a refund. Her response I can't do that. Okay connect me to billing. Her I don't have have that number. So looks like I'll be contacting bank to file fraudulent charge on them