Steak 'n Shake

Had lunch. Waited over 15 minutes to get our drink order taken. The seats of our booth were covered with duct tape. The place could really a major interior redo. It seemed to take forever to get our food. The food itself was very good but the long wait really ruined our enjoyment of it. I actually had to flag down a waitress (Not our waitress) to get refills on our drinks. The place wasn't even very full while we were there. The food is good, no question, but the place is literally falling apart and needs to be updated, in terms of both the dining room and wait staff.
Apr 19th, 2020

What can be said that has not been said already? Love this place!
Jan 13th, 2020

Really sad that they aren't serving breakfast anymore. Hope they get the health rating up. I think it was 86. Not good. Sorry you are having problems.
Dec 18th, 2019

They were very busy but it didn't take that long to get our good. We had doubles with fries, root beer and a Coke. It was delicious. The location is convenient, right off the interstate and hwy 31. When you make your next shopping trip to Alabaster and you are hungry, stop by Streak n Shake.
Dec 4th, 2019

Horrible, don't stop here unless you want to wait at least an hour on your food. We ordered 3 cheeseburger kids meals, a double cheeseburger, cajun fries and an original cheeseburger..... nothing special. We got 3 kids drinks and waited 50+minutes and still no food. Asked for a refund and was told they couldn't give refunds without a corporate manager there, which wouldn't be there until in the morning. During all this, another couple which had ordered through the drive through came in after receiving their order wrong after 20 minutes, they told them to pull up at the drive through and they'd bring it out, they waited 30 more minutes and still nothing. They requested a refund also and was told the same as us. This is absolutely ridiculous!! If you can't get 5 burgers, 4 fries out in less than an hour and can't give refunds, sounds like they need a corporate manager there all the time permanently or someone who can get the work done correctly and in a timely manner. Mind u we left there with no food or a refund, so they got our money.
Jan 4th, 2020