Imperial Inc Tulsa

Thank you for your feedback. We apologize for any inconvenience caused. Your concerns are important to us, and we are committed to improving our services. Please let us know the machine # or location and we will service it asap.While we strive to maintain the highest standards in our vending machines, we understand that occasionally, food items may expire despite our best efforts to monitor and rotate stock efficiently. Rest assured, we are continually reviewing and refining our inventory management processes to minimize such occurrences in the future. Your feedback serves as a valuable reminder for us to remain vigilant in this aspect of our service.Regarding the price increases, we understand your frustration. The global rise in food prices has significantly impacted our operating costs, necessitating adjustments to our pricing structure. Please know that these decisions are never taken lightly, and we always aim to strike a balance between providing quality products and maintaining affordability for our customers.We value your loyalty and are committed to continuously improving our services to meet your expectations. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.Thank you for your understanding and continued support.

I'm very sorry to hear about this poor customer experience. Please let me know what the machine number is. We will get it serviced right away!

Hello Andy,Thank you for bringing your concern to our attention. We appreciate your feedback, and we understand that pricing is an important factor for our customers. We apologize if the cost of Red Bull or Monster Energy Drinks seems high to you.Our pricing is influenced by various factors, including supplier costs, market trends, and operational expenses. We constantly evaluate and adjust our pricing to remain competitive while ensuring the quality and variety of products we offer.We value your loyalty and want to assure you that we take customer feedback seriously. We will review the pricing of energy drinks and explore options to provide more affordable choices for our customers.If you have any further questions or suggestions, please feel free to reach out. We appreciate your business and look forward to serving you better in the future.

I completely understand your frustration. It can be disheartening to see the rise in prices, especially in places like nursing homes where residents may have limited budgets. It's important for businesses to balance profitability while providing options and service to customers. I'll pass along your feedback to management. Thank You!