La Quinta Inn & Suites by Wyndham Tulsa Downtown/Route 66

Dear Miguel, We deeply regret to hear about your dissatisfaction regarding your recent experience at our hotel, especially concerning your check-in process and the misunderstanding about charges with Kimberly. We sincerely apologize for any confusion or inconvenience this may have caused during your stay. Kimberly is a valued member of our team known for her dedication, professionalism, and willingness to go above and beyond for our guests. Rest assured, it was never our intention to overcharge or inconvenience you in any way. At LaQuinta Inn & Suites, we pride ourselves on transparency and honesty when it comes to billing and fees. It's possible there was a misunderstanding or miscommunication about additional charges or deposit requirements that are standard for all our guests. We are committed to making this right. I would welcome the opportunity to discuss this matter further with you and provide clarity on the charges incurred. Please feel free to contact me directly at 9187946000, so we can work towards a satisfactory resolution. Our guests’ trust and satisfaction are paramount, and we hope to have the chance to regain your confidence in us. Thank you for bringing this to our attention, and we look forward to speaking with you soon.

Thanks LaGiang, come back and see us soon!

Thank you for taking the time to rate your stay at LaQuinta Inn & Suites Tulsa / Route 66 with such a high score! We're delighted to know that your experience with us was largely positive.While we're pleased with your rating, we're also eager to learn how we might elevate your next stay to a perfect 5/5. If there are specific areas of our service or amenities that you believe could benefit from improvement, please don't hesitate to share your thoughts with us. Your feedback is invaluable as it helps us to enhance our guest experience. Thank you again for choosing us for your stay. We look forward to the opportunity to serve you again and exceed your expectations.

Dear Annetta,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay. We understand that our policies regarding the incidental hold and parking fee may not align with every guest's expectations. However, these measures are in place to ensure the safety and security of all our guests, as well as to provide convenient parking options in a downtown area where parking can be limited. We appreciate your patronage and hope that you will give us another opportunity to exceed your expectations in the future. If you have any further concerns or if there is anything we can do to enhance your experience, please do not hesitate to reach out to us directly.

Thank you Rizz, we’re glad you enjoyed your stay. We hope you come back so that we may serve you again soon!